Position Information Position Information Default Section EEO Statement Wright State University is an equal opportunity employer.
Faculty Rank or Job Title Instructional Technology Services Manager Job Category IT Department Computing & Telecommunications EEO number 26P129 Position FTE 100 Minimum Annual or Hourly Rate 72000 Salary Band S06
Job Summary Basic Function: Lead supervise and manage Instructional Technology Support team. Assist the team in providing guidance for instructional technologies and provide consulting training and support in the use of both existing and emerging technologies. Provide instructional technology and design support specifically related to multimedia for online face-to-face and hybrid courses. Develop and facilitate instructional technology and multimedia training for faculty focusing on online and face-to-face learning pedagogy.
Minimum Qualifications Bachelors degree in instructional technology, instructional design, or related discipline and 6 years professional work experience or Associates degree in information technology or a related field and 8 years professional work experience 10 years professional experience and certifications will be considered in lieu of degree. 3 years experience supervising technical staff. Experience supporting customers who utilize learning management systems, lecture capture services, web collaboration tools, and other instructional technology tools.
Exceptional organizational and communication skills and the ability to work collaboratively and professionally within a fast-paced team. Strong manager of people, effective communicator, and efficient project manager. Ability to be detail-oriented while independently managing and prioritizing multiple tasks and assignments. Demonstrated skills in good customer service and customer relationship management. Experience in staff supervision, including training and delegation of duties, cross-training staff to create a team environment. Experience in providing training documentation and resources to a user community. Experience with enterprise-level software support and IT service management best practices.
Preferred Qualifications Masters degree in instructional design, instructional technology, or other related discipline. Experience teaching in K-12 or higher education.
Essential Functions and percent of time 50 Leadership Planning Development and Outreach Provide leadership in the area of instructional technology and the integration of technology into the teaching process. Identify barriers to technology use and recommend realistic strategies for overcoming those barriers. Lead, supervise, mentor, and coordinate the work of technical staff. Monitor work queues of team to ensure timely and effective solutions are provided for instructional technical support in accordance with established best practices. Oversee the strategy and direction related to Wright States learning management system, lecture capture services, web conferencing technologies, and other instructional services supported by the Instructional Technology team. Work collaboratively with the Center for Faculty Excellence and Wright State Online teams with the planning, development, and enhancements of instructional technology tools.
35 Technical Support and Application Administration Consult, advise, and support customers via phone, email, or in person in the effective use of instructional technology applications used in distance learning, hybrid, flexible delivery, and face-to-face teaching. Serve as an escalation point for the LMS administrator and Instructional Technologists supporting a variety of academic technologies and tools utilized by Wright State faculty and students. Support the integration of classroom and educational technologies with teaching and learning pedagogies. Consult with faculty both pedagogically and practically in the development and successful delivery of quality flexible and blended courses. Work with faculty to identify impactful instructional technologies, both hardware and software, inside and outside of the classroom, and the application of best practices through course development, building, delivery, quality assurance, and preparation of materials.
15 Training and Development Serve as a functional expert for training and training development for instructional technology. Develop, deliver, and lead innovative and compelling training programs for current and future Wright State instructional technology services. Target training needs based on service management data, input from help desk staff, as well as the Center for Faculty Excellence and Wright State Online teams to ensure training is aligned with current needs.
Working Conditions Typical office environment.
To preserve the safety and security of the campus community and to maintain the integrity of university operations, it is the policy of Wright State University before making an employment offer to conduct various background checks, such as a criminal record, credit history, when job-related and/or education verifications. Additionally, an administrative review shall be conducted whenever the university learns that an employee is charged with or convicted of a crime, except for minor vehicle violations. Frequently asked questions related to background checks may be found on the Human Resources website at http://www.wright.edu/human-resources. Effective July 1, 2017, per Policy 7230, Wright State University is tobacco-free. Tobacco use, including the sale, advertising, sampling, and distribution of tobacco products and tobacco-related items, is prohibited in all university facilities, on all university-owned or leased grounds, university-owned or operated residence halls and apartments, and at all university-sponsored events, regardless of location. Tobacco use is also prohibited in all university vehicles or on any equipment owned, leased, or operated by Wright State University. This policy applies to anyone on campus, including students, faculty, staff, visitors, consultants, vendors, patients, volunteers, and contractors.
Special Instructions to Applicants Posting Date: 12/22/2025 First Consideration Date: 02/06/2026 Closing Date: Open Until Filled Yes Supplemental Questions Required fields are indicated with an asterisk.
Do you have a Bachelors degree in instructional technology, instructional design, or related discipline? Yes No
Do you have an Associates degree in information technology or a related discipline? Yes No
How many years of experience do you have in supervising technical staff? Open-Ended Question
Do you have experience in supporting customers who utilize learning management systems, lecture capture services, web collaboration tools, and other instructional technology tools? Yes No
Do you have experience in providing training and documentation? Yes No
Do you have experience with enterprise-level software support and IT service management best practices? Yes No
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