3rd Level Support, Clinical Laboratory, Communications Protocols, Customer Relations, Data Formats, Data Processing, Database Programming, Database Technology, Electronic Medical Records, HL7 (Health Level 7), Healthcare, JSON, Laboratory, Laboratory Operations, Laboratory Systems, Leadership, Microsoft Excel, Microsoft Office, Microsoft Project, Operating Systems, Operational Support, Programming Tools, Project Planning, Project Tracking, Requirements Management, SQL (Structured Query Language), Scripting (Scripting Languages), Service Delivery, Software Development, Software Testing, Standard Operating Procedures (SOP), Support Documentation, VPN (Virtual Private Network), Vendor/Supplier Relations, Web Services, XML (EXtensible Markup Language)