Role Description: A State Farm Team Member’s primary focus is on driving sales by proactively identifying and promoting State Farm products that meet customers’ needs. In addition to delivering excellent customer service—assisting clients with inquiries, policy changes, claims processing, and other insurance-related services—team members play a key role in growing and maintaining strong customer relationships.
Please note: This position requires an initial training period of 6 months working onsite at our office. Following successful completion of training, there will be opportunities for a hybrid work schedule.
Key Responsibilities:
Focus primarily on sales by identifying opportunities to cross-sell or refer additional State Farm products that meet customer needs.
Respond to customer inquiries via phone, email, or in-person regarding insurance policies, billing, claims, and other services.
Assist customers with policy changes, renewals, and updates.
Support team members and management with administrative tasks as needed.
Identify opportunities to cross-sell or refer additional State Farm products that meet customer needs.
Participate in training and development activities to stay informed about products and industry changes.
Contribute to a positive and collaborative team environment.
Benefits:
Competitive salary commensurate with experience and role.
401(k) retirement plan with company matching contributions to help you save for your future.
Work-from-home opportunities to provide flexibility and work-life balance.
Paid time off (PTO) and holiday pay.
Opportunities for career growth and professional development.
Access to State Farm’s extensive training programs and resources.
Numbers & Facts
Location
Charlotte Hall, MD
Job Type
Full-time
Skills
Administrative Skillsunmatched
Billingunmatched
Claims Processingunmatched
Cross-Sellingunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Develop and Maintain Customersunmatched
Insuranceunmatched
Promotional Programsunmatched
Revenue Growthunmatched
Sales Prospectingunmatched
Team Playerunmatched
Training Programunmatched
Training/Teachingunmatched
Work From Homeunmatched
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