Insurance Agency Customer Service & Sales Representative (CSSR)

Location: Multiple Openings Across Austin & Central Texas (Bastrop, Lakeway, Round Rock, Cedar Park, West Lake Hills, South Austin, Marble Falls)

Job Type: Full-Time, In-Office / Hybrid options available by location

Compensation: Base Hourly/Salary + Uncapped Commissions & Performance Bonuses (Expected First-Year Total: $36,000 $60,000+)

Several top-performing Farmers Insurance agencies across the Central Texas region are expanding their teams.

We are seeking energetic, empathetic, and detail-oriented Customer Service & Sales Representatives to act as the primary point of contact for our valued policyholders.

In this role, you will protect local families by managing existing accounts, answering coverage questions, and uncovering opportunities to round out client portfolios with additional lines of coverage (Auto, Home, Life, and Specialty products).

Salary Range: $30000.00 - $60000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Responsibilities

Client Care: Handle inbound calls, emails, and walk-in clients regarding policy changes, billing inquiries, and renewal reviews.

Relationship Building: Conduct annual insurance check-ups to identify coverage gaps and ensure policyholder peace of mind.

Account Growth: Cross-sell and up-sell additional products to an existing book of business while qualifying inbound leads.

Claims Liaison: Assist clients through the initial steps of the claims process with empathy and clear communication.

Administrative Accuracy: Document all client interactions and update policy records precisely within the agency management system.

Licensing: Active Texas General Lines Property & Casualty (P&C) License is highly preferred. (We are willing to train and sponsor the right unlicensed candidate).

Experience: 1+ years of customer service, retail sales, or call center experience required.

Communication: Exceptional verbal and written communication skills with a strong ability to build rapport quickly.

Tech Savvy: Proficiency with Microsoft Office, CRM databases, and the ability to learn proprietary insurance software.

Language (Preferred): Bilingual English/Spanish is a major plus across our Central Texas locations.