Insurance Agent Support Specialist

Position Title: Insurance Agent Support Specialist

Established in 1986, ASR International Corporation (ASR) solves mission critical challenges for clients in Government and Commercial sectors with our unique blend of proven experience, Global Touch Point capability, and cost-saving innovations in People, Processes, and Systems. ASR is looking to add an on-site, part-time Insurance Agent Support Specialist at our Corporate Headquarters located in Hauppauge, NY. Part-time support opportunities are available, as well as full-time roles, and recent retirees are encouraged to apply to this role.

Duties and Responsibilities:

Duties and responsibilities for the Insurance Agent Support Specialist include but are not limited to:

• Administrative Support: Assist agents in preparing quotes, processing new applications, and managing underwriting paperwork. Coordinate with carriers to resolve underwriting or policy issues.
• Record Keeping: Maintain accurate, up-to-date client files and policy records in our internal systems.
• Policy Renewals: Review upcoming renewals and assist agents in reaching out to clients to ensure continuous coverage.
• Client Service: Act as the first point of contact for clients, answering coverage questions, taking payments, and processing policy changes. Manage inbound client inquiries via phone, email, and online platforms.
• Claims Assistance: Help clients initiate claims and guide them through the initial reporting steps. Support agents with scheduling, file management, and general administrative tasks.
• Workers' Compensation: Develop, manage, and retain a portfolio of workers' compensation clients. Ensure compliance with state workers' compensation laws and reporting requirements. Conduct policy reviews, audits, and claims follow‑ups as needed. Assess client risk profiles and recommend appropriate coverage solutions.
• Monitor workflow queues to ensure timely completion of tasks and adherence to regulatory requirements.
• Uphold company policies, confidentiality standards, and compliance protocols.
• Provide exceptional customer service and maintain a positive client experience.

Qualifications:

• At least 3 years of experience in insurance support, customer service, or administrative support roles.
• Previous experience dealing with Worker's Compensation is desired. Knowledge of workers' compensation regulations, classifications, and rating methodologies is desired.
• Target Education: Bachelor's Degree in any field is preferred.
• Comfortable learning applicable insurance software and internal software systems (Microsoft Office Suite).
• Exceptional phone etiquette and written communication skills to explain processes clearly to clients.
• The ability to multitask, prioritize tasks, and work in a fast-paced environment. High degree of accuracy and attention to detail.
• Ability to work independently and as part of a team.
• Insurance license is a plus but not required.

Please note that your candidacy is subject to clearing of the required background check and agreeing to/signing confidentiality requirements. Salary is negotiable and commensurate with background and applicable required job experience.