• Minimum of 6 months of customer service or sales experience
• High school diploma or equivalent required
• Ability to successfully complete the Property & Casualty Insurance licensing program
• Access to a personal desktop or laptop with reliable internet for the self-study portion of training
• Strong computer navigation and multitasking skills
• Excellent communication and customer service skills
• High level of professionalism, integrity, and attention to detail
• Ability to protect confidential customer information and follow compliance requirements
• Self-motivated with a strong desire to learn and build a long-term career
• Complete paid training and successfully earn your Property & Casualty Insurance License
• Answer inbound customer inquiries and provide outstanding customer service
• Research and resolve customer questions and policy-related issues
• Recommend and upsell appropriate insurance products and services when appropriate
• Accurately document customer interactions and account activity
• Maintain compliance with insurance regulations and company policies
• Meet quality, productivity, and customer satisfaction goals while delivering an exceptional customer experience
TTEC is hiring Insurance Agent Trainees in Charlotte, NC. This is an excellent opportunity for individuals looking to transition from retail, hospitality, food service, sales, or customer service into a professional career in the insurance industry. TTEC will pay you to train, cover your licensing costs, and prepare you to become a Licensed Property & Casualty Insurance Agent. Qualified candidates should have at least 6 months of customer service or sales experience, a high school diploma or equivalent, strong computer skills, and the motivation to successfully complete the state licensing program.
TTEC is a global leader in customer experience, combining technology, AI, consulting, and human expertise to help some of the world's leading brands deliver exceptional service. The company is recognized as a Great Place to Work and is committed to fostering an inclusive workplace where employees are supported, valued, and empowered to build meaningful careers. TTEC is proud to be an Equal Opportunity Employer and welcomes qualified candidates from all backgrounds.