Brand Management, Communication Skills, Compensation and Benefits, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Customer Training, Insurance, Interpersonal Skills, On Call, Pharmacy, Presentation/Verbal Skills, Training/Teaching, Willing to Travel
Job Location: Multiple locations ( Phoenix, AZ; Flagstaff, AZ; Las Vegas, NV; Reno, NV; Albuquerque, NM; Las Cruces, NM; Gallup, NM; Carlsbad, NM)
Job Duration: 6Months Contract (possible extension) (On Call)
Job Duties:- Client by Evernorth is seeking professional, engaging Benefit Educators to support client benefit fairs and events.
- This on call role is ideal for individuals who enProduct face to face interaction and are comfortable representing a trusted pharmacy benefit services manager brand in public, client facing environments.
- This position is on an as-needed basis with no guaranteed hours.
- Benefit Educators serve as a knowledgeable, approachable presence at benefit fairs, helping individuals understand their pharmacy benefits, answer high level questions, and access appropriate resources.
Key Responsibilities:- Deliver positive, informed member experiences by supporting individuals at client benefit fairs and events
- Increase benefits awareness and engagement through proactive, professional attendee interactions
- Build trust and confidence by answering high level pharmacy benefit questions and connecting attendees to appropriate resources
- Support consistent, high quality event execution by sharing educational and promotional materials
- Contribute to continuous improvement by completing required post event feedback
- Training & Preparation
- Attend an annual Client training to build foundational knowledge of the organization, industry, and educator role
- Participate in a 30-minute – 1-hour account specific training session with the account team at least 48 hours prior to each assigned benefit fair
- This training covers client specific plan details and key talking points to ensure educators feel prepared and supported
Work Requirements- Must reside locally within the assigned geographic area
- Willingness to travel within the region; reliable transportation required
- Availability on an as needed basis, including occasional last minute requests
- Professional attire and demeanor required at all events
Education:- High School Diploma or GED required.
Skills:- Strong verbal communication and interpersonal skills
- Comfort engaging individuals one on one and in small group settings
- Professional presence in client facing environments
- Customer service or public facing experience preferred
- Familiarity with benefits or insurance information is a plus.
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Integrated Resources, Inc