Billing, Customer Relations, Documentation Format, Establish Priorities, Google Apps, Insurance, Insurance Claims, Lead Management, Multiplatform/Cross-Platform, Multitasking, Pagination, Presentation/Verbal Skills, Project/Program Coordination, Property Insurance, Quality Control, Team Player, Time Management, Writing Skills
What will you do:
- Make initial contact with clients to confirm each project’s scope of work and the time frame required for an expert investigation.
- Format formal documents and other correspondence to ensure font, style, pagination and numbering are consistent with Keystone’s quality control requirements.
- Provide client updates / requests via phone and email on the projects being managed.
- Coordinate with a nationwide team of experts on multiple open assignments to ensure quality and turnaround time compliance meets our established expectations for client deadlines, status updates, and billing information.
- Prepare billing invoice templates, package (prepare) finalized invoices and reports, and transmit to the clients.
- Balance individual accountability with a collaborative results-driven team of professional project coordinators, administrative staff, technical staff and company leaders.
The ideal candidate will have the following qualifications:
- Minimum of 2-3 years’ experience working with property insurance claims.
- Excellent written and verbal communications skills with strong customer focus for client communications.
- Critical thinking skills applicable to escalation resolution.
- Ability to work in a fast-paced environment and adhere to tight deadlines by organizing, prioritizing and completing multiple tasks.
- Tech-savvy across multiple software platforms, ideally including working knowledge of Google Workspace (Gmail, Google Drive, Google Docs, Google Sheets).
Job Type: Full-time Location: Hybrid (Castle Rock, CO) Pay: $25/hr-$30/hr Depending on experienceSchedule:
- 8-hour shift
- Day shift
- Monday to Friday
Ability to Commute:
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Keystone Experts + Engineers