Insurance Claims Representative

This is an on-site position located at the Birmingham Business Office

Summary: Under general supervision, an AR Account Follow-Up Specialist is responsible for account follow-up for all assigned accounts, resolving billing problems and answering patient inquiries. Uses collection techniques to keep accounts receivable current including monitoring for delinquent payments. The Account Follow-Up Specialist will review insurance claims and take appropriate action including completion of submissions, reconsiderations, appeals, and denial management to ensure payment is received timely.

Essential Duties and Responsibilities:

• * Performs audits of patient accounts to ensure accuracy and timely payment.
• * Follows up on insurance billing to ensure timely receipt of payments.
• * Demonstrates the ability to deal with patients and insurance companies regarding sensitive financial matters and recapture unpaid balances.
• * Receives and resolves patient billing complaints and questions; initiates adjustments as necessary; follows up on all zero payment explanations of benefits and exercises all options to obtain claim payments.
• * Reviews credit balance reports for correct recipient of refund.
• * Performs reconciliation of refund accounts; attaches documentation and forwards to supervisor to process refund checks.
• * Identifies problems on accounts and follows through to conclusion.
• * Responds to insurance companies requests for information in a prompt and professional manner.
• * Reviews EOBs to ensure proper reimbursement of claims and reports any problems, issues, or payor trends to supervisor.
• * Prepares write-off requests with appropriate documentation and submits to supervisor.
• * Processes insurance/patient correspondence.
• * Works with provided aging to monitor patient account aging and follows up appropriately.
• * Maintains confidentiality in regard to patient account status and the financial affairs of clinic/corporation.
• * Other relevant duties as assigned
• * Demonstrated knowledge of the federal, state, and local regulatory requirements around medical billing and coding as well as CMS and payer regulations.
• * Ability to work independently.
• * Able to manage multiple projects at once working efficiently and effectively under tight deadlines.
• * Experience with oncology billing experience highly desirable.

• Requirements

• * High school diploma
• * 1 plus years of experience

• •* Experience in medical billing /insurance processing and balancing accounts