Insurance Customer Service Agent

Job Summary:

Dacotah Insurance is an established, growth-oriented insurance agency with a team of highly motivated individuals. We are seeking an individual to enhance customer relationships and build trust with an outgoing personality. A team player who has the ability to multi-task and also has a passion for helping others.

Essential Functions

• Provide prompt and courteous customer service
• Assist customers with policy changes
• Identify customer needs and propose appropriate products and services
• Consistent utilization of technologies
• Maintain agency management system
• Provide support to team members to reach agency performance goals
• Maintain a strong and positive work ethic and total commitment to success daily
• Participate in educational opportunities to stay informed of industry developments
• Perform other duties as assigned

Education & Experience

• Insurance or Other Business-Related Experience
• Current Property & Casualty Insurance License, or willingness to obtain within 90 days
• A commitment to professional and ethical behavior
• Effective verbal and written communication skills; communication proficiency
• Demonstrated ability to use tact, diplomacy, and professionalism when working with customers and co-workers
• High importance placed on excellent customer service
• A self-starter, one who is highly motivated
• Detail-oriented, thorough with a focus on accuracy
• Aptitude and willingness to learn various software applications relevant to this position

We offer the opportunity for career growth and development in a professional and pleasant working environment. We offer a competitive salary and exceptional benefits package including:

• Health Insurance-Dacotah Bank pays 100% of the premium, individual and family coverage
• Dental Insurance-Dacotah Bank pays 100% of the premium, individual and family coverage
• Health Savings Account
• Life Insurance for the employee and family
• Paid Vacation and Sick Time
• Retirement Plan Options
• Additional Perks and Benefits