Our agency team is expanding and we are looking to hire the right individual to join our outstanding agency team. We are currently seeking to fulfill a full-time position in-office. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, maintain knowledge of our products, handling renewing business and resolve escalated service issues with urgency and resolution. The Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.
Salary Range: $55000.00 - $75000.00 per year
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Career Growth Opportunities
HSA
Team Building Activities
Weekly Team Meetings
Collaborative Work Environment
Weekends Off
Appreciation Lunches
Monthly Commissions Opportunity
Paid Holidays
Business Casual Attire
Coffee & Snacks
Networking Opportunities
Responsibilities
Collaborate with team members to ensure a smooth and efficient customer experience.
Identify opportunities to support customers' evolving insurance needs.
Handle every customer inquiry with sense of urgency and empathy
Handle all incoming claim calls from customers
Immediately greet all customers, entering the office, in a friendly and helpful manner
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty
Handle Renewal Inquires
Value customer-care and retention
Maintain a strong work ethic with a total commitment to success each and every day
Property & Causality License is preferred, willing to train, licensing assistance available
Previous customer service experience required.
Excellent communication skills, both written and verbal.
A positive and empathetic demeanor.
Comfortable using various computer systems and software.
Ability to manage multiple tasks simultaneously.
High school diploma or equivalent required.