Insurance Customer Service

Licensed Insurance CSR (Customer Service Representative

Location: Cypress, TXJob Type: Full-TimeCompensation: Competitive salary based on experience

About Us

We are a growing independent insurance agency in Cypress, Texas, dedicated to providing exceptional service and insurance solutions to our clients. We represent multiple insurance carriers, allowing us to offer customized coverage options for personal and commercial insurance needs.

We are seeking a licensed and experienced Customer Service Representative (CSR) who is organized, customer-focused, and thrives in a fast-paced environment.

Responsibilities

• Service personal and commercial insurance accounts
• Process policy changes, endorsements, renewals, and cancellations
• Issue certificates of insurance (COIs)
• Assist clients with billing questions and policy inquiries
• Review coverage and identify cross-selling opportunities
• Follow up on outstanding underwriting requirements
• Communicate with insurance carriers regarding policy servicing needs
• Maintain accurate client records in agency management systems
• Provide exceptional customer service via phone, email, and text

Qualifications

• Active Texas Property & Casualty License r
• Minimum 2 years of insurance agency experience preferred
• Experience with independent agencies strongly preferred
• Knowledge of personal and/or commercial insurance products
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Proficiency with agency management systems and carrier portals
• Ability to work independently and as part of a team

Preferred Skills

• Experience with QQ Catalyst, EZLynx, Agency Revolution, or similar systems
• Knowledge of homeowners, auto, umbrella, flood policies

Benefits

• Paid time off
• Paid holidays
• Professional development opportunities
• Supportive team environment
• Growth opportunities within the agency

How to Apply

Please submit your resume along with a brief summary of your insurance experience and licensing information.

Burg Insurance GroupCypress, TX

Join our team and help us deliver outstanding service while building long-term relationships with our clients.