Insurance Customer Service

An Insurance Customer Service Representative assists clients with insurance policies, billing questions, claims support, policy updates, and general account inquiries. This role requires strong communication skills, attention to detail, and the ability to provide excellent customer support while maintaining compliance with insurance regulations and company policies. Sales

Salary Range: $18.00 per hour

Hourly Base Salary + Commission

Career Growth Opportunities

Mon-Fri Schedule

Responsibilities

• Answer customer questions regarding insurance policies, coverage, premiums, and claims
• Assist clients with policy changes, renewals, cancellations, and updates
• Process payments and handle billing inquiries
• Support customers during the claims process by providing information and documentation guidance
• Maintain accurate customer records in company systems
• Resolve customer complaints professionally and efficiently
• Communicate with underwriters, agents, and claims departments as needed
• Follow insurance regulations and company procedures
• Meet customer service performance goals and response times

• Strong verbal and written communication skills
• Excellent problem-solving and organizational abilities
• Proficiency with computer systems and customer management software
• Ability to multitask and work in a fast-paced environment
• Professional and empathetic customer service approach