Insurance Customer Service Rep

Humbard Agency, LLC

Overland Park, KS

JOB DETAILS
SALARY
$46,800–$65,000 Per Year
SKILLS
Billing, Communication Skills, Cross-Selling, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Insurance, Licensing, Organizational Skills, Problem Solving Skills, Property and Casualty Insurance, Resolve Customer Issues, Revenue Growth, Sales, Sales Management, Team Player
LOCATION
Overland Park, KS
POSTED
4 days ago

Humbard Agency, LLC is proud to represent American Family Insurance, a company that has been serving communities for nearly 100 years. Our mission is centered on helping individuals and families protect their dreams while building financial security for the future. As a local agency, we operate with a close-knit, team-focused environment where collaboration and community involvement are part of daily life. Team members value the opportunity to make a meaningful impact while working in a flexible, family-first environment that encourages both personal and professional growth.

We're seeking a detail-oriented Insurance Customer Service Representative to support and grow our existing book of business. This role focuses on servicing client accounts, handling policy needs, and identifying opportunities to cross-sell and expand coverage. You will play a key role in maintaining client relationships, resolving issues, and supporting both service and sales efforts. This position is ideal for someone who enjoys problem-solving, working with clients, and contributing to both retention and revenue growth.

  • Hourly base pay of $20 - $22.50 based on experience plus commission and bonus opportunities
  • Monday-Friday schedule with flexible hours
  • Paid time off, paid holidays, and paid sick leave
  • Work-life balance and flexible scheduling

If you are looking for a role where you can grow your income and career, apply today!

Salary Range: $46800 - $65000 per year


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Bonus Opportunities

Warm Leads Provided

Holidays Off

Paid Holidays

Professional Development

Continuing Education Opportunities

Ongoing Training Seminars

Performance Bonuses

Professional Work Environment

Paid Sick Leave

Licensing Assistance


Responsibilities
  • Assist clients with policy questions and service needs
  • Handle inbound and outbound client communication
  • Manage and maintain client accounts
  • Follow up with clients to ensure satisfaction and retention
  • Cross-sell additional coverages to existing clients
  • Support billing inquiries and claims-related questions

Requirements
  • An active Property and Casualty insurance license is a plus, Life License is a plus
  • Licensing Assistance is provided for the right candidate
  • Prior insurance or account management/service experience preferred
  • Strong communication and problem-solving skills
  • Detail-oriented and highly organized
  • Comfortable using technology and agency systems
  • Goal-oriented with a client-focused mindset
  • Honest, patient, and driven attitude

About the Company

H

Humbard Agency, LLC