Insurance Customer Service Rep

Youre someone who can make a customer feel heard, stay organized while the phone is ringing, and keep a conversation moving without losing the details. At Wall Agency, youll help build a new insurance agency around high integrity, strong service, and people who want to make insurance a real career.

As our Insurance Customer Service Rep, you'll be hands-on. Youll answer calls, help customers with accounts and payments, work through questions, enter information, import documents, and conduct insurance reviews. Youll also have conversations about life events and changing coverage needs, helping customers understand when it may be time to make an update. Youll need to be comfortable talking with a customer while navigating dashboards and systems simultaneously.

This is a place for someone who likes to keep learning. Youll receive on-the-job training, mentorship, and ongoing professional development, with the flexibility of a hybrid remote schedule. The agency is being built with long-term growth in mind, offering potential career paths in service management, sales management, lead training, or, eventually, agency ownership.

The base salary starts at $40,000 and can be higher based on experience. Youll also have PTO, paid holidays, a Monday-Friday schedule with evenings and weekends off, and a flexible work arrangement.

If you want to learn, grow, and help build something from the beginning, wed love to meet you. Apply now!

Salary Range: $40000 - $60000 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Parental Leave

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Bonus Opportunities

Warm Leads Provided

Licensing Assistance

Work-Life Balance

Holidays Off

Paid Holidays

Professional Development

Advancement Opportunities

Mentorship

Continuing Education Opportunities

Ongoing Training Seminars

Performance Bonuses

Paid Volunteer Days

Professional Work Environment

Team Building Activities

Commuting Assistance

Paid Parking

Equipment Provided

Office Snacks and Coffee

Paid Sick Leave

Family Leave

Personal Workspace

Active Community Involvement

Flexibility with Work Location (Home Optional)

• Answer customer phone calls and questions.
• Assist customers with accounts, payments, and service needs.
• Recommend coverage changes and additional protection.
• Set appointments and discuss relevant life events.
• Enter customer information accurately.
• Conduct insurance reviews with customers.
• Import and organize documents.

• Multitasking ability while managing customer conversations.
• Strong communication skills, especially by phone.
• Strong problem-solving ability.
• Comfortable navigating dashboards while speaking with customers.
• Willingness to learn new systems and insurance concepts.
• Insurance license required.