Insurance Customer Service Rep

For over 20 years, Wellman Insurance Agency, Inc. has established a reputation for excellence, consistency, and trust. As a proud Farm Bureau Hall of Fame agency, we combine deep local roots with broad expertise in personal, commercial, and financial products. We serve a diverse range of clients, including small-town farmers and families, as well as city-based professionals and business owners. With an emphasis on professionalism, positivity, and care, we support one another and challenge each other to improve continually. Most of our new clients come through referrals, which means the work we do matters and gets noticed.

Were seeking an Insurance Customer Service Representative who excels in a supportive environment. In this role, youll be the primary point of contact for clients, assisting with answering questions, managing policy changes, and ensuring a consistently high standard of service.

• Base salary of $45,000 to $65,000, depending on experience
• Paid time off (PTO)
• Flexible scheduling
• Health, dental, vision, and life insurance
• Disability and parental leave
• Retirement plan
• Career growth opportunities including licensing and sales roles

If you enjoy working with people, take pride in your organization skills, and want to grow your career in a respected, relationship-based agency, wed love to meet you. Apply today!

Salary Range: $45000 - $65000 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Weekends Off

• Answer inbound phone calls and assist clients with policy questions and changes
• Manage records and policy updates using Microsoft CRM
• Gather client information and support the quote-building process
• Prepare documentation in advance of appointments
• Support office marketing via social media, local events, and advertising
• Ensure accurate and timely data entry

• Friendly, professional, and upbeat both in person and on the phone
• Detail-oriented and able to adapt to shifting daily priorities
• Strong communication and organizational skills
• Experience in insurance is helpful but not required
• Property & Casualty license required