Insurance Customer Service Representative Bilingual (English/Spanish)- Allstate

Welcome to Kimenker Insurance Agency Inc., an Allstate agency where we believe in the power of community and exceptional service. Located right here in vibrant Las Vegas, Nevada, we're more than just an insurance agency; we're a dedicated team committed to helping our neighbors protect what matters most. We're looking for someone special to join our close-knit team as an Insurance Customer Service Representative who can connect with our diverse clientele by speaking both English and Spanish. If you have a knack for making people feel heard, a passion for helping others, and thrive in a dynamic office environment, this could be the perfect fit for you. You'll be the friendly voice and helpful hand for our clients, guiding them through their insurance journey and ensuring they receive the outstanding support they deserve. Come be a part of a team that values your contribution and celebrates your success!

Salary Range: $18.00 - $22.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Responsibilities

Greet and assist customers in a warm and professional manner, both in person and over the phone.

Address customer inquiries regarding policies, coverage, billing, and claims with accuracy and empathy.

Process policy changes, endorsements, and new business applications efficiently.

Assist customers with billing inquiries and process payments.

Provide support to the sales team by preparing quotes and assisting with client onboarding.

Maintain accurate customer records in the agency management system.

Build positive relationships with clients, ensuring their satisfaction and retention.

High school diploma or equivalent; Associate's degree preferred.

Fluency in both English and Spanish (written and spoken) is essential.

Previous experience in customer service, preferably within the insurance industry.

Strong communication and interpersonal skills, with a friendly and helpful demeanor.

Proficiency in using computers and standard office software.

Ability to manage multiple tasks and prioritize effectively in a busy office setting.