Associates are eligible for a wide selection of benefits (dependent upon position) including:
Medical Insurance
Health Spending Account (HSA) with company match
Paid Time Off
Pre-Tax & Roth 401(k) plan with company match
Flexible Scheduling
Dental and Vision Insurance
Life and AD&D Insurance
Tuition reimbursement & company-paid training programs
FREE AAA membership & travel / product discounts
Company Paid Short-term & Long-term disability
Paid Volunteer Time Off
Flexible Spending Accounts
Tuition reimbursement & company-paid training programs
Job Responsibilities
35%
Customers Helped: Efficiently assist customers through a variety of touchpoints including work activities, walk-ins, & phone calls. Ensure customer needs are met promptly & effectively and proactively address & resolve any issues by offering solutions tailored to their specific situations. Strive to resolve inquiries during the first interaction to enhance customer satisfaction.
30%
Answer Rate: Maintain and/or exceed outlined expectations for phone queue availability to ensure customers are assisted in a timely manner.
25%
Quality: Ensure each customer is properly verified to maintain privacy & security standards. Accurately documents all interactions and transactions related to policies, customers, carriers, and third-party touchpoints. Ensure clarity and completeness in all records. Attach all email & policy paperwork communications to the relevant policy in the appropriate system, ensuring easy access and traceability. Consistently demonstrate AAA Core Values in every interaction, fostering trust and reliability. Deliver an exceptional Member experience by addressing customer needs promptly, professionally, and empathetically.
10%
New Members: Offer a Club focused sales approach & continuously promote all Club products/services. Effectively sell AAA memberships to meet/exceed outlined expectations.
Job Specific Requirements
Responsible to obtain and maintain the required license or certification in an active status
Able to display working knowledge of carrier offerings, processes, and requirements
Ability to work evenings, weekends, & events as required by business need/Leadership directive
Working knowledge of computer software and ability to effectively navigate multiple systems
Ability to operate independently and display proficiency in minimization of errors & problem solving
Must be able to resolve problems and work under pressure to diffuse member concerns
Work under pressure during periods of high volume
Ability to multitask in various areas of insurance sales and service
Physical Requirements
Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
Must be able to lift, carry, push, pull a maximum of 30 lbs
This position does not offer visa sponsorship now or in the future.
Numbers & Facts
Location
Watertown, New York
Salary
$23–$27 Per Hour
Skills
Accidental Death and Dismemberment (AD&D)unmatched
Computer Softwareunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Flexible Spending Accountsunmatched
Health Insuranceunmatched
Insuranceunmatched
Insurance Salesunmatched
Leadershipunmatched
Multitaskingunmatched
Physical Demandsunmatched
Privacy Controlsunmatched
Problem Solving Skillsunmatched
Promotional Programsunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Time Managementunmatched
Traceabilityunmatched
Training Programunmatched
Tuition Reimbursementunmatched
Vision Planunmatched
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