The Opportunity At South Shore Insurance Agency, we believe exceptional service is one of our greatest competitive advantages. As an Insurance Customer Service Representative, youll do more than answer questions-youll build trusted relationships, solve problems, and help our clients navigate their insurance needs with confidence. Were looking for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering an outstanding customer experience. If youre organized, dependable, and enjoy working with a collaborative team, wed love to meet you. Please complete our Culture Index survey as part of your application: https://go.cultureindex.com/s/g0URjzMxho What Youll Own
Serve as a trusted resource for our retail partners and clients by providing prompt, professional, and accurate service. Prepare and process new business applications, renewals, endorsements, cancellations, and policy changes. Maintain accurate client and policy information within AMS360. Coordinate inspections, audits, reports, and other servicing activities to support policy administration. Maintain detailed documentation while ensuring compliance with company procedures and carrier requirements. Collaborate with producers and teammates to deliver a seamless customer experience. Identify opportunities to improve processes while providing exceptional service to every client.
What Youll Bring
High school diploma or equivalent required; college coursework or degree preferred. Two or more years of customer service experience; insurance experience preferred. Alabama Property & Casualty Producer License preferred or willingness to obtain. Experience using Microsoft Office, including Outlook, Word, and Excel. Excellent organizational skills with strong attention to detail. Outstanding verbal and written communication skills. Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment. A positive attitude, strong work ethic, and commitment to delivering exceptional customer service.
Why South Shore Insurance? At South Shore Insurance, our success starts with our people. We believe in creating an environment where coworkers feel valued, supported, and empowered to make a meaningful impact every day. In return, youll have opportunities to grow professionally, contribute new ideas, and build a rewarding career with a team that believes in collaboration, integrity, and continuous improvement.In addition we have the followig perks:
Employer-paid medical, dental, and life insurance benefits 4% Comany Safe Harbor Match 401k Contribution Paid maternity/paternity leave Generous paid time off/Company holidays Annual education stipend
Physical Requirements
Ability to sit or stand for extended periods of time. Ability to frequently use hands and fingers for keyboard and computer work. Ability to view computer monitors for extended periods.
Equal Opportunity Employer South Shore Insurance is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every coworker is valued, respected, and has the opportunity to succeed.