Insurance Customer Service Representative

Taylor-Moore Agency is seeking a motivated, detail-oriented individual who performs best in a structured environment and communicates in a clear, professional manner. This role is ideal for someone who values consistency, enjoys helping clients, and takes pride in doing work accurately and thoroughly.

We welcome applicants with a range of experience, from those beginning their careers to highly experienced professionals. Compensation will be based on experience.

You do not need prior insurance experience we will train the right person.

Even if your experience does not align perfectly with every qualification listed, we encourage you to apply. We consider a combination of skills, potential, and overall fit when evaluating candidates.

This Role Is Ideal for Someone Who:

Is dependable and follows instructions carefully

Communicates in a clear, concise, and respectful manner

Enjoys helping people while maintaining a courteous and positive approach

Is comfortable speaking with clients by phone, email, and in person

Thrives in structured environments with defined procedures

Is organized and attentive to details

Can manage routine tasks with consistency

Maintains composure during busy periods or client concerns

Is motivated to learn, develop new skills and build a long-term career

This is a structured, process-driven role. Success comes from reliability, accuracy, attention to detail and a willingness to learn.

Work Environment & Expectations

Structured workflow with clear procedures

Established office setting

High attention to detail required daily

Combination of client interaction and independent work

Ongoing training and skill development

This position is well-suited for someone seeking stability, career growth, and a long-term career path in insurance.

Salary Range: $55000.00 - $70000.00 per year

Annual Base Salary Based on Experience

Health Insurance

Retirement Plan

Paid Time Off (PTO)

Life Insurance

Disability Insurance

Paid Licensing Support

Ongoing Training & Mentorship

Career Advancement Opportunities

Professional, Team-Oriented Environment

Responsibilities

Assisting clients with personal insurance policies (home, auto, renters, umbrella, etc.)

Quoting new business and explaining coverage options clearly

Processing policy changes, renewals, claims and cancellations

Responding to client questions and service requests

Maintaining accurate and organized client documentation

Following carrier guidelines and agency procedures

Most daily tasks are structured and repeatable. This role requires responsiveness to client needs and the ability to stay organized in a moderately fast-paced environment.

High school diploma or equivalent

College degree preferred, but not required

Strong written and verbal communication skills

Basic computer proficiency

Ability to stay organized and manage tasks consistently

Willingness to obtain a Property & Casualty License within 6 months (agency will support and pay for licensing)

Nice to Have (Not Required)

Customer service or office experience

Sales or retail experience

Active Property & Casualty License

Experience working with detailed documentation

Important

This is an in office, full-time position.

To move forward in the hiring process, you must complete the assessment.

We hire for long-term fit, work ethic, and growth potential not just prior experience. If you are dependable, detail-oriented, and motivated to build a professional career, we encourage you to apply.