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Insurance Customer Service Representative

Kamer Agency - Farm Bureau

Holland, MI

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JOB DETAILS
SKILLS
Communication Skills, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer Training, Detail Oriented, Establish Priorities, Health Insurance, High School Diploma, Industry/Trade Analysis, Insurance, Licensing, Microsoft Office, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Sales Management, Service Delivery, Team Player, Training/Teaching, Writing Skills
LOCATION
Holland, MI
POSTED
30+ days ago
Benefits:
  • Simple IRA
  • Licensing paid by agency
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

About the Role:
Join Kamer Agency - Farm Bureau as an Insurance Customer Service Representative, where you will be the first point of contact for our valued clients. Help us provide exceptional service and support in a dynamic environment that values teamwork and customer satisfaction.

Responsibilities:
  • Assist clients with inquiries regarding insurance policies and coverage options.
  • Process policy renewals, changes, and claims efficiently and accurately.
  • Provide exceptional customer service by addressing client concerns and resolving issues.
  • Maintain up-to-date knowledge of insurance products and industry trends.
  • Collaborate with agents to ensure seamless communication and service delivery.
  • Utilize CRM software to track interactions and manage client information.
  • Educate clients on policy benefits and coverage details to enhance their understanding.
  • Participate in ongoing training and development to improve service skills.
Requirements:
  • High school diploma or equivalent; associate degree preferred.
  • Previous experience in customer service or insurance preferred.
  • Strong communication skills, both verbal and written.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Ability to handle multiple tasks and prioritize effectively.
  • Detail-oriented with strong problem-solving abilities.
  • Positive attitude and a passion for helping others.
  • Insurance license preferred or willingness to obtain one.

About the Company

K

Kamer Agency - Farm Bureau

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