Administrative Skills, Billing, Communication Skills, Customer Experience, Customer Relationship Management (CRM), Customer Support/Service, Data Entry, Detail Oriented, High School Diploma, Insurance, Interpersonal Skills, Mentoring, Microsoft Office, Organizational Skills, Property and Casualty Insurance, Record Keeping, Records Management, Sales Support, Team Player
Insurance Customer Support & Sales Associate (Entry-Level)
Brightway Insurance – Rockwall, TX – In Office
Brightway Insurance is seeking a motivated, career-minded individual to join our growing independent insurance agency in Rockwall, TX.
Founded in 2003, Brightway Insurance is one of the fastest-growing independent insurance franchise networks in the U.S., with agencies in 45 states and more than $1.7 billion in annual premium.
At Brightway, our promise is simple: Grow faster here than anywhere else.
Position Overview
This is an excellent opportunity for someone looking to start a long-term career in the insurance industry. We are looking for an individual with strong customer service and communication skills who is eager to learn the business, obtain their Property & Casualty (P&C) insurance license, and grow into a larger role within the agency.
Responsibilities
- Provide excellent customer service via phone, email, and in-person interactions
- Assist clients with policy changes, billing questions, renewals, claims support, and general insurance inquiries
- Support the agency with quotes, data entry, and policy processing
- Learn insurance products, coverages, and carrier systems
- Maintain accurate records in agency management systems and CRM platforms
- Collaborate with agency staff to create a seamless client experience
- Identify opportunities to help clients with additional insurance needs
- Work toward obtaining your Property & Casualty insurance license (if not already licensed)
Qualifications
- Customer service, sales support, or administrative experience preferred
- Strong communication and interpersonal skills
- Positive attitude with a willingness to learn and grow professionally
- Detail-oriented with strong organizational skills
- Comfortable using Microsoft Office and learning new software systems
- High school diploma or equivalent required; college degree is a plus
What We Offer
- Career growth and advancement opportunities
- Training and mentorship within a growing independent agency
- Support in obtaining your P&C insurance license
- Team-oriented office environment
- Opportunity to build a long-term career in insurance
Apply today or send your resume to:
Kristen.grewing@brightway.com