Administrative Skills, Billing, Business Growth, Business Support, Communication Skills, Cross-Selling, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Insurance, Insurance Sales, Leadership, Maintain Compliance, Mentoring, Multitasking, Office Management, Operational Support, Operations Management, Organizational Skills, Performance Analysis, Polish Language, Production Systems, Record Keeping, Regulatory Compliance, Sales, Sales Management
A growing Farmers Insurance agency in Connecticut is seeking an experienced and fully licensed Insurance Office Manager to lead day-to-day operations, support agency growth, and help deliver an outstanding client experience.
This role is ideal for someone who already has a strong background in insurance sales and service, understands agency workflows, and can confidently manage both client relationships and office operations. We are looking for a motivated professional who thrives in a fast-paced environment and can help drive production while maintaining high service standards.
Polish-speaking candidates are strongly preferred due to the needs of our client base.
Salary Range: $50000.00 - $75000.00 per year
BenefitsAnnual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Career Growth Opportunities
Responsibilities
- Oversee daily agency operations and office management functions
- Support new business growth through sales and cross-selling efforts
- Manage client accounts and ensure excellent customer service standards
- Assist with policy reviews, renewals, billing questions, and claims support
- Help train, mentor, and support team members when needed
- Monitor agency performance goals and production activity
- Maintain accurate client records and ensure compliance standards are met
- Build strong relationships with clients and local community members
- Work closely with agency leadership to support continued growth and retention
Requirements
- Active Connecticut Property & Casualty License REQUIRED
- Prior insurance agency experience REQUIRED
- Strong understanding of insurance sales, customer service, and retention
- Experience managing office operations, workflows, or staff preferred
- Excellent communication and organizational skills
- Ability to multitask and manage priorities efficiently
- Bilingual Polish-speaking preferred
- Comfortable working in a goal-oriented, production-focused environment
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Farmers Insurance CT District Office