Insurance Onboarding and Licensing Operations Manager

PLEASE NOTE: This position is a hybrid role. Candidates must reside within a commutable distance to our office in Wilmington, DE.

To the qualified candidate, we offer:

• The starting base compensation for this position is $58,043 to $84,213. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location

• This position is eligible to participate in our Annual Bonus Program with a target bonus percentage of 3%.

• Additional benefits are listed at the bottom of the job description.

The primary duties of the role are to:

• Lead the end-to-end onboarding and licensing process from offer acceptance through production readiness, coordinating required steps across stakeholders, supporting hiring managers, and overseeing licensing execution, tracking, issue resolution, and record maintenance in Agent Sync.

• Administer compliance controls to ensure only appropriately licensed and authorized agents are permitted to sell, and to maintain adherence to applicable regulatory and internal policy requirements.

• Lead process standardization, optimization, and control design to improve cycle time, reduce risk, and support scalable onboarding and licensing operations.

• Partner with hiring managers and cross-functional teams, including Human Resources, training, quality assurance, and operations, to align processes, resolve issues, and support execution.

• Monitor, analyze, and report key operational metrics, including time-to-productivity, licensing timelines, and retention indicators, and provide insights to leadership to support decision-making and continuous improvement.

• Supervise, coach, and develop team members by establishing clear expectations, promoting accountability, and supporting performance and professional growth.

• Identify, escalate, and resolve operational exceptions, delays, errors, and compliance risks to minimize disruption and maintain process integrity.

• Serve as a subject matter resource for onboarding and licensing policies, procedures, and tools, including maintaining related documentation and team resources.

• Lead or support cross-functional and strategic initiatives that enhance onboarding and licensing effectiveness, readiness, and business growth.

• Process vendor invoices for Insurance Systems, including Agent Sync.

• Other duties as assigned.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Insurance, Human Resources, Operations Management, or a related field preferred; equivalent combination of education and relevant experience may be considered.

• 5 years of experience in insurance operations, onboarding, licensing, compliance, or a related function required.

• 2 years of supervisory, team lead, or people leadership experience preferred.

• Experience overseeing multi-step onboarding and/or licensing workflows in a regulated environment required.

• Project management, Lean/Six Sigma, or insurance operations certifications preferred.

• Active insurance producer license, or the ability to obtain within an established timeframe, may be required based on business need.

• Knowledge of state insurance licensing requirements, regulatory standards, and compliance controls.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Admin - Clerical