Insurance Operations Coordinator

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance

•  Join a fast-growing platform transforming the home services industry through operational excellence and innovation. 
•  Work alongside experienced operators and leadership teams in a collaborative, high-accountability culture. 
•  Opportunity to make an immediate impact supporting strategic insurance and customer relationships. 
•  Flexible work environment with remote consideration for exceptional candidates. 
•  Be part of a company committed to continuous improvement, employee development, and exceptional customer experiences. 

•  Receive and acknowledge inbound DRP/MRP assignments from carrier and TPA partners within required SLA windows. 
•  Initiate homeowner contact within 4 hours of assignment acceptance. 
•  Schedule first site visits and coordinate appointments with homeowners and field staff while meeting carrier-specific SLA requirements. 
•  Relay scheduling confirmations, inspection updates, and claim-related information accurately and professionally. 

•  Maintain organized and up-to-date notes within XactAnalysis (XA) on all active claims. 
•  Document all communication attempts with date, time, and phone number details while tagging TPA contacts appropriately. 
•  Monitor claim workflows proactively to prevent SLA breaches or communication gaps. 
•  Coordinate and track intake documentation including: 
  •  Direction to Pay forms 
  •  Work Authorization agreements 
  •  Required uploads and confirmations within XA 

•  Flag and escalate claims requiring adjuster or TPA intervention, including: 
  •  No-contact scenarios 
  •  Scope discrepancies 
  •  Coverage concerns 
•  Collaborate closely with inspectors, estimators, and project managers to ensure smooth handoffs throughout the claim lifecycle. 
•  Identify opportunities to improve workflows, scheduling efficiency, and overall customer and carrier experience. 
•  Uphold Alta Peak’s standards for accountability, operational excellence, and documentation accuracy. 

•  2+ years of experience in customer support, scheduling coordination, insurance claims, or related operations roles. 
•  Experience in roofing, restoration, construction, home services, or P&C insurance environments strongly preferred. 
•  Familiarity with XactAnalysis (XA) or similar insurance claim management platforms preferred. 
•  Excellent written and verbal communication skills. 
•  Strong organizational skills with exceptional attention to detail. 
•  Ability to manage multiple workflows and priorities simultaneously in a fast-paced environment. 
•  Comfortable interacting professionally with homeowners, carriers, TPAs, and internal teams. 
•  Proficiency with CRM systems, scheduling software, Microsoft Office, and operational platforms. 
•  Self-starter mentality with strong ownership and follow-through. 
•  High integrity and commitment to delivering accurate, timely information. 

•  Competitive cash compensation 
•  Comprehensive healthcare benefits 
•  Paid time off 
•  401(k) program 
•  Flexible work environment with remote opportunities for exceptional candidates 

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Alta Peak Holdings.