Insurance Payment Processor

Smile Brands is seeking an experienced and detail-oriented Insurance Payment Processor to join our Central Billing Office team in San Antonio, TX. This onsite role plays a critical part in supporting accurate and timely insurance payment posting and account reconciliation across multiple practice management systems.

The ideal candidate thrives in a fast-paced, production-driven environment and is highly organized with strong attention to detail. Success in this role requires accuracy, accountability, and the ability to navigate multiple systems while meeting daily productivity goals.

• Accurately post insurance and capitation payments to patient accounts across multiple practice management systems
• Review Explanation of Benefits (EOBs) and apply appropriate account adjustments, credits, or patient balances
• Research and reconcile patient accounts within automated payment processing systems
• Balance daily posting activity against live check and electronic deposits
• Maintain accurate daily tracking and reconciliation logs
• Complete weekly audits and reporting related to payment posting activity
• Resolve payment posting support tickets and account discrepancies
• File and maintain payment documentation and EOB records
• Communicate daily posting totals and unresolved balances to leadership

• Minimum 1 year of experience in payment posting, insurance processing, medical/dental billing, or a related revenue cycle role
• Experience reviewing EOBs and understanding insurance claims adjudication
• Strong data entry and 10-key skills with a high level of accuracy
• Ability to work efficiently in a high-volume, deadline-driven environment
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office applications, particularly Excel

• Experience using Dentrix Ascend 
• Typing speed of 50+ WPM
• Experience with cash handling

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. 

Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com