Insurance Restoration Estimator xactimate specialist

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Build and maintain customer relationships.
  
  
• Educate customers on processes, timelines, and expectations.
  
  
• Manage customer inquiries and maintain communication logs.
  
  
• Confirm customer upgrades/changes and ensure documentation accuracy.
  
  
• Support communication between customers, clients, subcontractors, and internal teams.
  
  

• Analyze labor, materials, and time requirements.
  
  
• Create accurate sketches and scopes of work using Xactimate.
  
  
• Produce and deliver consistent, complete estimates.
  
  
• Work with Construction Managers and external specialists as needed.
  
  
• Identify project constraints, discrepancies, and required upgrades.
  
  
• Document and distribute finalized scopes and estimates.
  
  

• Enter and maintain accurate project data in operating systems.
  
  
• Schedule initial visits, warranty appointments, inspections, and other activities.
  
  
• Assist with subcontractor coordination; maintain licenses and insurance records.
  
  
• Issue and validate POs and support material ordering.
  
  
• Acquire necessary permits and follow municipal procedures.
  
  
• Update project budgets, schedules, change orders, and WIP reports.
  
  
• Review and validate project file documentation.
  
  
• Prepare project reports and assist with collections and close-out.
  
  

• High school diploma/GED required; associate or bachelor’s degree preferred.

• BA in construction-related field preferred.
  
  
• Minimum 2 years of experience in estimating, coordination, insurance adjusting, or similar.
  
  
• Experience in construction or restoration preferred.
  
  
• Proficient in Xactimate and business software applications.
  
  
• Strong customer service, communication, organizational, and problem-solving skills.
  
  
• Intermediate math skills; ability to work collaboratively.
  
  

• Office and field work required.
  
  
• Jobsite visits may involve walking, standing, climbing ladders, or exposure to noise and heat.
  
  
• Office tasks may require bending, lifting files, or using step stools.
  
  

• Full-time, Monday–Friday, generally 8:00 a.m.–5:00 p.m., minimum 40 hours per week.
  
  
• Occasional extended hours, weekends, or on-call work based on business needs.
  
  
• Local travel required; occasional out-of-area or overnight travel may occur.
  
  

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.