We are seeking a dedicated and experienced Service Agent to join our team. The ideal candidate will possess strong customer service skills and a passion for delivering exceptional customer service. As a service agent, you will assist with the daily operations of the service department, ensuring that all clients requests are meet with quality standards while maximizing customer satisfaction and driving retention throughout the agency.
Responsibilities
As a Service Agent with Mayberry Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency
- Your attention to detail, customer service skills, and desire to help people make you an ideal fit
- You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support
- Provide an unparalleled customer support experience via in person, phone, email, and text
- Provide prompt, accurate, and friendly customer service
- Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification
- Use exemplary communication to efficiently meet the needs & exceed the expectations of our customers
- Process customer service requests quickly and thoroughly
- Treat our customer with the Platinum Rule, “Treat others how they want to be treated”
- Collaborate with our customers on topics such as, billing, contact information, payment request and policy level adjustments
Requirements:
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Ability to work in a team environment
- Ability to multi-task
- People oriented
- Ability to effectively relate to a customer
- Bilingual - Spanish preferred
- Property and Casualty license (must have currently)
Job Type: Full-time
Benefits:
- Paid time off
- Medical
- Dental
- Vision
Schedule:
- Monday to Friday
- Day shift
License/Certification:
- Property & Casualty License (Required)
Ability to Commute:
- Flower Mound, TX 75022 (Required)
Work Location: In person
As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community.
And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.