Insurance Service Rep

At Shawn Capelle Agency, Inc., excellence is our standard. Led by a 17-year consecutive All-American award winner, we set the benchmark for performance, professionalism, and client service. Our name is trusted throughout the community, giving our team instant credibility. We pride ourselves on a client-first culture that emphasizes service after the sale, ensuring lasting relationships and a sense of purpose in every interaction. With mentorship, hands-on training, and the tools to succeed, we create an environment where high performers can thrive.

We are seeking a driven and detail-oriented Insurance Customer Service Representative to join our award-winning team. In this role, you will work closely with clients to assess their needs, provide tailored solutions, and deliver exceptional service at every stage.

• Base hourly pay: $22-$32 based on experience
• Monday-Friday schedule with evenings and weekends off
• Flexible work scheduling, we're a Family First Agency
• Paid time off and retirement plan
• Life insurance benefits
• Career growth opportunities

If you are ready to make a meaningful impact while building a rewarding career, apply today!

Salary Range: $22 - $32 per hour

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Weekends Off

• Evaluate clients personal, family, or business risks
• Identify coverage gaps and potential financial vulnerabilities
• Recommend policies that fit each clients needs and budget, and look for opportunities to cross-sell/upsell
• Clearly explain policy benefits, limits, and exclusions
• Guide clients through the claims process with professionalism and care

• Ability to assess risk and conduct needs analyses
• Proficiency in explaining complex concepts clearly
• High integrity, resilience, and self-motivation
• Problem-solving skills and adaptability
• Insurance license required