Insurance Specialist

RoundPoint tracks all aspects of insurance, including both claim processing and data monitoring. The Insurance Specialist directly impacts the quality of insurance tracking and the homeowner's insurance claim experience. RoundPoint utilizes an insurance vendor to track all types of homeowner's insurance and property coverage requirements (e.g., flood, hazard, earthquake, etc.). RoundPoint processes all insurance claims in-house.

The Insurance Specialist monitors quality and accuracy of the insurance vendor's work, identifies any servicing errors, and tracks progress to completion. The Insurance Specialist must quickly communicate any issues to the vendor, analyze the root cause, and oversee remediation of any issues. The Insurance Specialist also processes a pipeline of insurance claims and ensures timely disbursement of funds within regulatory, investor, and agency guidelines.

Responsibilities:

• Identify and research insurance coverage, type, and expiration gaps through reporting
• Communicate directly with insurance carriers as needed to clarify coverage in-place or claim details
• Research and respond to internal and external audit inquiries; resolve homeowner complaints
• Remit insurance premiums for escrowed accounts and verify coverage
• Monitor a pipeline of insurance claims while taking ownership to ensure a positive homeowner experience
• Communicate insurance claim requirements to key internal stakeholders
• Recommend and develop process enhancements, policy changes, and/or procedures with management
• Escalate aging items as appropriate
• Other duties as assigned

Qualifications:

Required:

• Bachelor's degree required; exceptions will be made based on experience
• Capability to work in and adapt to a fast-paced environment with a fluctuating volume of work
• Advanced computer skills, including Microsoft Office products, specifically excel (Pivot Tables, Vlookup)
• Accounting and math skills
• Professionalism and ability to interface with upper management
• Problem-solving skills, identifying issues and concerns, and participating in solutions
• Strong oral and written communication skills

Desired:

• 1+ years mortgage servicing experience or work at an insurance agency
• Mortgage servicing application knowledge, preferably with MSP/BKFS/Fidelity
• Relentless pursuit of excellence
• Knowledge of escrow-related activities
• Ability to multitask, work in a team, change in role and duties, consistently meet/exceed deadlines
• Strong organizational skills with attention to detail

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.

• Ability to communicate effectively through speech and hearing, both in-person and over the phone.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
• Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
• Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

• Fort Mill, SC
• Coppell, TX

Employee Status

• Regular

Travel

• No

Telecommuter Position

• No