Insurance Specialist

At Adaptive, we're Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated.

As an Adapter, you'll have the opportunity to make a difference in people's lives. With Adaptive, you'll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application.

It's time for your next chapter. Discover your story with Adaptive.

Position Overview

The Insurance Specialist is responsible for proactively managing delayed, denied, or underpaid insurance claims to ensure timely and accurate reimbursement. This role focuses on identifying root causes of claim issues, performing payer follow up, submitting corrected claims, and preventing unnecessary appeals. The specialist works collaboratively with billing, reimbursement, prior authorization, and client services teams to optimize revenue cycle performance, reduce denial rates, and support patient access for molecular and specialty testing services.

Key Responsibilities and Essential Functions

Claims Follow Up & Denial Resolution

• Review and analyze delayed or denied claims to determine root cause based on payer explanation of benefits (EOB) or remittance advice.
• Conduct timely follow up with insurance carriers to clarify claim status, resolve issues, and secure payment.
• Obtain missing information, correct coding or billing errors, and submit corrected claims or resubmissions when appropriate.
• Escalate unresolved or complex claims to Appeal Specialists or management as needed.

Research & Policy Review

• Research and interpret payer coverage policies, contracts, and medical necessity requirements related to molecular and NGS testing.
• Stay current on payer-specific guidelines to ensure accurate claim resolution and resubmission.

Documentation & Compliance

• Document all follow up activity, payer communication, and resolution steps accurately and timely within the billing system.
• Ensure all work complies with HIPAA, payer rules, and internal company policies.

Collaboration & Communication

• Partner closely with prior authorization, billing, reimbursement, and client services teams to gather required demographic, coding, or clinical documentation.
• Communicate with providers and internal stakeholders to resolve claim discrepancies or obtain additional information.

Reporting & Process Improvement

• Track claim statuses, denial reasons, resolution timelines, and follow up outcomes.
• Identify denial and delay trends and collaborate with leadership to implement strategies to reduce future denials.
• Provide feedback on workflow opportunities and process improvements to enhance revenue cycle efficiency.

Single Case Agreements

• Manage incoming single-case agreements or LOAs and negotiate appropriate reimbursement rates.
• Provide trends of single case agreements to contracting and payer relations teams.

All other duties as assigned.

Position Requirements (Education, Experience, Other)

Required

• High school diploma.
• 2 years of experience in insurance follow up, denial management, medical billing, or revenue cycle operations.
• Strong knowledge of insurance billing processes, denial codes, and payer follow up workflows.
• Excellent verbal and written communication skills.
• Strong problem solving and analytical abilities.
• Proficiency with billing systems and Microsoft Office Suite.
• Detail oriented with strong organizational skills.
• Ability to manage multiple priorities independently in a fast-paced environment.
• Critical thinker with a proactive approach to issue resolution.

Preferred

• Associate or bachelor's degree preferred.
• Experience with molecular/genetic testing or specialty laboratory billing.
• Experience using Quadax or similar RCM systems.

Working Conditions

Flexibility to work out of standard hours when necessary, including nights & weekends, holiday etc.

Physical Requirements

This job is primarily completing work from a desk.

#LI-Remote

Compensation

Hourly Rate: $22.74 - $27.79

Other compensation elements include:

• equity grant
• bonus eligible

ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment.

Interested in this position, but don't meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. Please consider applying even if your experience doesn't match all the qualifications; you may be the exact candidate we're searching for!

Adaptive is not currently sponsoring candidates requiring work authorization support for this position.

Adaptive's posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate's ability to meet minimum qualifications (skills/experience/education), a candidate's ability to thoughtfully address preferred qualifications, current market conditions, and internal pay equity. Listed base salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives.

Adaptive''s benefits at-a-glance.

Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the "Know Your Rights: Workplace Discrimination is Illegal" Poster for more information. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email hr@adaptivebiotech.com.

If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail accommodations@adaptivebiotech.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team.