Insurance Verifier Representative I

JOB DESCRIPTION

The Insurance Verification Representative ensures that patient demographics, insurance information, and insurance benefits are obtained and validated with the payer. This information is to be accurately reflected within the EMR for BHC appropriate communications with the payer, patient, and ordering provider must be professional and documented. In addition to the timely execution and review of benefit information, estimates are created in accordance with state regulations regarding transparency and no surprise billing. The Insurance Verification Representative works closely with case management/utilization review, payers, provider practices, patients, scheduling, financial counselors, and registration to ensure proper financial clearances.

RESPONSIBILITIES

• Obtains information from patient health insurance or managed care identification card.
• Completes all registrations in a professional, accurate and customer-oriented timely manner.
• Performs and delivers excellent customer service to all customers - patients, physicians, ancillary service lines, and payers.
• Maintains Baptist Health Care goals of scheduling, registration accuracy, insurance verification, pre-registration, pre-certification, up-front collections, and other healthcare industry standards or trends.
• Meets current regulatory and compliance standards, such as HIPPA and Identity Theft "Red Flag Rules" by ensuring all patients are properly identified prior to scheduling.
• Follows the hospital exposure control plans/bloodborne and airborne pathogens.
• Reviews and updates the patient's account to ensure the organization has accurate and current information to process claims and to obtain payment including complete documentation of benefits, authorization information, and patient financial responsibility including other insurance changes as required.
• Tracks productivity and provides cumulative reports on a daily, weekly, or monthly basis, as required by department.
• Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job related hazards.

QUALIFICATIONS

Minimum Education

• High School Diploma or Equivalent Required

Minimum Work Experience

• 6 months Customer service experience Required
• 6 months Previous registration and/or scheduling experience Preferred
• 6 months Third party and self-pay collection experience Preferred

ABOUT US

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse