Intake and Consumer Services Coordinator

Why a career with Independence First?

When you join Independence First you will be part of a collaborative and passionate team. You will also enjoy lucrative benefits! Independence First was selected as one of Milwaukee Business Journal's Best Places to Work in 2022 - 2025

Independence First is looking for awesome people to join our team!

You are just the person to join our growing team if you are...

• Looking for an Excellent Benefits Package
• Passionate About Helping Others
• Prefer Bilingual in English, Spanish, Hmong or Arabic (Not required)

Benefits include:

• 12 sick days, 13 vacation days and an additional 12 paid holidays a year
• Employer paid Dental, Life Insurance (twice annual salary), AD&D, Short and Long Term Disability
• Health Insurance Benefits (partially employer paid, depending on coverage)
• Low-cost Vision Insurance
• Employer-matched 403(b) Retirement Account
• Fitness Center On-site
• Annual Health Risk Assessment
• Annual Flu Shot
• Comprehensive Wellness Program
• Tuition Reimbursement Program

POSITION DESCRIPTION

I. Position: Intake and Consumer Services Coordinator

II. Status: Full Time, Hourly

III. Reports to: PAS Program Director

IV. Position Summary: Responsible for Personal Assistant Services (PAS) consumer intakes and referrals. Assists with the coordination of consumer services.

V. Position Expected Hours of Work: This is a full time position. Days and hours of work are Monday through Friday 8am to 4:30pm. Occasional evenings and weekends.

VI. Essential Functions of the Position:

• Responsible for consumer intakes and referrals including verification of eligibility, both phone and in person, maintaining confidentiality and repect to consumer needs. Ability to triage for appropriateness for PAS services.
• Provide education to consumer and caregivers on eligibility for services and systems navigation
• Complete required documentation in PAS deatabases; complete reports on related activities and outcomes as designated.
• Activerly participate in the PAS Coordination team meetings and other meetings as requested
• Communicate effectively with internal teams and external partners.
• Attend community events to support recruitment and engagement efforts, acting as an ambassador for Independence First
• Advocate for consumer needs with outside partners where appropriate

VII. Work Environment

• The work environment is generally performed in an office setting with minimal to moderate noise level.

Disclaimer:

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

I. Professional Qualifications

• Degree in a related field or equivalent work experience
• CNA level experience required
• 1-2 years of experience in project development and management as well as demonstrated success in reaching set outcomes.
• Demonstrated training and experience in determining Activities of Daily Living competency levels a must
• Knowledge base of personal cares: ADL's and IADLs and ability to assess and to provide training of this knowledge required.
• Must have a firm belief in consumer control, the independent living philosophy and our agency Vision Statement.
• Excellent communication skills to include speaking, writing, listening and relationship building.
• Strong time management, organization and prioritization skills.
• Attention to detail and accuracy a must
• Excellent customer service skills
• Strong analytical problem solving and critical thinking skills.
• Ability to work both independently and cooperatively as part of a team with minimal supervision.
• Flexibility in the work environment and willingness and ability to adapt to changing departmental/agency needs.
• Positive attitude and professional approach to work.
• Knowledge of community based resources, intake and referral experience.
• Ability to handle confidential information and confrontational situations
• Ability to effectively listen to concerns of workers and consumers and problem solve for an equitable resolution
• Must be able to visit homes that may or may not be accessible
• Knowledge of Medicaid, Managed Care, Family Care, IRIS desired
• Demonstrated Computer and software skills required; proficiency with Microsoft office.