Intake Assistant

TLC - The Treatment and Learning Centers in Rockville, MD, is seeking a full-time Intake Assistant to support our Outpatient Pediatric Occupational and Speech-Language Therapy Departments. This position plays an important role in ensuring the smooth day-to-day operation of our therapy services by providing clerical, administrative, and customer service support to staff, patients, and families.

The ideal candidate is organized, detail-oriented, and enjoys working in a collaborative healthcare environment. As a key member of our team, the Intake Assistant helps create a positive experience for families while supporting the delivery of high-quality pediatric therapy services.

Join a team of caring, dedicated, and supportive professionals who are committed to making a meaningful difference in the lives of children and their families. We offer a warm, welcoming, and mission-driven work environment where teamwork, compassion, and professional excellence are valued. If you are looking for an opportunity to contribute to a rewarding organization and be part of a supportive community, we encourage you to apply. EOE

Hourly Rate - $20-$27 per hour, depending on education and experience

Responsibilities of the Intake Assistant:

• Provide excellent customer/patient services via phone, email, and in person
• Refer callers to the appropriate departments
• Complete intake procedures and make appointments for clients
• Assist clients with forms
• Enter all intake information into the patient database system and consistently update client email lists

Requirements of the Intake Assistant:

• High School Diploma, B.A. in related field preferred
• One year of administrative experience in a comparable health care setting
• Ability to work independently, handle multiple tasks, collaborate and display patience in working with a diverse population
• Excellent communication, interpersonal and public relations skills
• Courteous and pleasant telephone manner, good organizational skills and attention to detail
• Strong computer skills including MS Excel and databases required

Benefits for the Intake Assistant:

• Leave Benefits- vacation, personal, sick leave
• Paid Holidays
• Health insurance - Medical, Dental, Vision, FSA
• 403B Retirement Plan
• LTD and other Voluntary Benefits
• Free Parking
• Longevity Bonus