• Be the first point of contact for our VIP referral-source clients, taking their calls promptly so they always reach a real person.
• Run a brief, friendly intake call, usually under ten minutes. Introduce the firm, walk the client through what we do and what comes next, and answer questions clearly and honestly.
• Protect the integrity of every engagement. Clients sign a simple one-page digital agreement, and you confirm you have personally spoken with the named client before the firm countersigns. We never let a client sign blind, and a contract is not valid until the firm countersigns it.
• Serve as a resource to the firm's intake team, lending an attorney's judgment on questions that come up during intake.
• Hand every new matter off cleanly to intake, the case-management team, and the attorney handling the file.
• Bring warmth, empathy, and professionalism to every call. These are people in the middle of a stressful claim, and a great first conversation sets the tone for the whole relationship.

• An active license to practice law, in good standing, in any U.S. state. The state you're licensed in does not matter.
• Based within commuting distance of our Metairie, Louisiana office. This role is on-site at the Metairie office for the first 90 days, with hybrid options available after that.
• Excellent phone presence and people skills. You're warm, quick on your feet, and genuinely good with people in a stressful moment.
• Comfort working at pace, taking intake calls as they come in through the day, with natural peaks in the afternoon and early evening.
• Sound judgment, strong ethical instincts, and the honesty to say when you don't know an answer and go find it.
• Fluency in Spanish is a significant plus. A meaningful share of our intake is Spanish-speaking, and a bilingual attorney who can take those calls directly is enormously valuable.
• Willingness to take your turn in a shared on-call rotation that includes evenings and rotational weekends.

• Job Type:Full-time, salaried, permanent
• Pay: $70,000 to $80,000, depending on experience and licensure
• Location: Metairie, Louisiana. On-site for the first 90 days, then hybrid options available. Must live within commuting distance.
• Benefits:
  • Health insurance
  • Parental leave
  • Professional development assistance
• Other Perks:
  • Employee appreciation programs
  • A caring leadership with proven trial experience
  • Ongoing opportunities to become a thought leader in the industry
  • Monthly swag program
  • Super high referral bonuses
  • No requirement to generate business ever. The clients come to you.
  • Way more tech forward than most firms. If you can dream it up, we can hire someone to make it happen.

Equal Opportunity

Insurance Claim HQ (Hair Shunnarah Trial Attorneys) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.