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Intake Coordinator

Charm City Therapy

Baltimore, MD

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JOB DETAILS
SKILLS
Accredited Business Accountants (ABA), Administrative Skills, Brand Marketing (Branding), Communication Skills, Customer Relations, Dental Insurance, Detail Oriented, Flyers, Graphic Design, Graphics, Health Insurance, Healthcare, Insurance, Interpersonal Skills, Marketing, Multitasking, Onboarding, Operational Support, Organizational Skills, Sales Management, Team Player, Time Management, Vision Plan
LOCATION
Baltimore, MD
POSTED
23 days ago
Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Vision insurance

We are seeking a highly organized, proactive, and creative Intake Coordinator to serve as the first point of contact for our clients and families. This role is essential in ensuring a smooth onboarding experience while also supporting internal operations, staff credentialing, and company branding initiatives.


This is a full-time, Monday–Friday, 9:00 AM – 5:00 PM position with a comprehensive benefits package.


Key Responsibilities:


  • Serve as the primary point of contact for all new client inquiries, providing a welcoming and supportive experience
  • Guide families through the intake process, including onboarding and initial authorization periods
  • Coordinate and manage onboarding and credentialing for all staff, including Behavior Technicians (BTs), Registered Behavior Technicians (RBTs), Board Certified Behavior Analysts (BCBAs), and administrative team members
  • Track and manage client authorizations to ensure there are no lapses in coverage or services
  • Monitor assessment timelines and ensure BCBAs remain on track with required evaluations
  • Provide ongoing administrative and operational support to BCBAs and staff
  • Design company flyers, marketing materials, and internal graphics
  • Maintain and ensure consistency in company branding across all materials and platforms
  • Manage and coordinate company swag and branded materials
  • Maintain accurate and up-to-date records across systems
Qualifications:


  • Strong organizational skills with high attention to detail
  • Excellent communication and interpersonal skills
  • Ability to manage multiple priorities and meet deadlines
  • Creative skills with experience in graphic design or branding preferred
  • Experience in healthcare, ABA services, or a related field preferred
  • Familiarity with insurance authorization processes is a plus
Benefits & Schedule:


  • Full-time schedule: Monday–Friday, 9:00 AM – 5:00 PM
  • Comprehensive benefits package
  • Paid time off 
  • Supportive, team-oriented work environment
  • Opportunities for growth and advancement

About the Company

C

Charm City Therapy

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