The Intake Coordinator is responsible for the overall coordination of the activities of the home health/comfort care department while under the guidance and direction of the Clinical Nurse Manager during regular office hours in order to assure that a high level of patient care is rendered. This is accomplished through appropriate implementation of department policies and procedures, and the demonstration of effective interpersonal communication skills and above average computer skills.
Essential Duties and Responsibilities
The duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
Administration
Consult with and advise/inform appropriate staff and persons concerning administrative issues, needs, and problems.
Carry out administrative responsibilities, including performing secretarial functions, as needed.
Keep the appropriate staff informed of department activities during office hours.
Implement and maintain established policies and procedures, standards of performance and productivity, quality assurance, and environmental and infection control standards.
Interpret established policies and procedures to staff and, as appropriate, to medical staff and patients; ensure medical staff compliance.
Communicate with the Director of Post-Acute Care regarding issues and concerns with staff, patients, physicians, and outside facilities which may compromise patient care and action taken during office hours.
Maintain compliance with Home Care, Joint Commission, state, and federal guidelines, regulations, and standards.
Communication
Respond to phone calls in a prompt and courteous manner.
Document all phone calls, clearly stating the nature of the call and the response(s) taken.
Aid patients and families as needed in times of stress or crisis.
Provide support and guidance to patients, families, and staff, counseling as appropriate.
Maintain patient confidentiality at all times.
Provide on-call coordinator with report of events from the day, call-offs, deaths, patient complications or hospitalizations, and scheduling of staff and patient visits.
Maintain and promote communication of staff.
Referral Intake/Assignments
Accept referrals as appropriate for admission of patients to Home Health and Hospice from the referral source.
Process referral information in the computer, obtain medical records, and assign and inform staff of all referral information.
Communicate with various payor sources when appropriate to verify eligibility, benefits, and authorization for patients with private insurance in a timely manner.
Communicate insurance information to the appropriate staff to facilitate home care or hospice admissions processes.
Participate in the assessment of staffing needs and call in replacement personnel when necessary.
Adjust staffing as need arises and assign duties.
Assess employee problems and refer to the appropriate supervisor.
Perform staff assignments via computer and email to staff all admitting information needed.
Attend required hospital-wide orientations, meetings, and in-services.
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care.
Supervisory Responsibilities
Reports To: Nurse Manager
Supervises: None
Responsibilities: Not applicable
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Minimum Required Education: High School Diploma
Preferred Education: Successful completion of a Licensed Practical Nursing Program
Experience: 3+ years’ health care experience is preferred; one (1) or more years’ home health/hospice experience is preferred.
Certificates, Licenses, Registrations
There are no certifications/licensures required for this position.