Intake Coordinator

At Muir Home Health, we believe that home healthcare is more than just a service – it’s a commitment to enhancing the quality of life of every individual we serve.  Nestled in the heart of the vibrant East Bay area of California, we are on a mission to revolutionize the way home health is perceived and delivered.  

Muir Home Health is growing and looking for an experienced and compassionate Intake Coordinator to join our team! As an Intake Coordinator with Muir Home Health, you will have the opportunity to advance your career while receiving strong compensation and excellent benefits. 

BENEFITS 

• Competitive compensation 

• Health, dental, vision, life, and disability insurance 

• 401(k) plan with generous company match 

• Critical illness benefit 

• Paid time off 

• Employee assistance program 

Pay Range: $20 - $28/hr

Job Type: Full Time or Part Time

JOB SUMMARY 

The Intake Coordinator is responsible for managing all aspects of the patient intake process including communicating directly with patients and families, data entry, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, facilitating a daily intake stand up meeting, and managing the insurance verification and authorization processes. 

DUTIES AND RESPSONSIBILITY 

• Direct all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies. 

• Ensure compliance with all state, federal, and Joint Commission referral/intake regulatory requirements. 

• Direct the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy. 

• Establish and maintain positive working relationships with current and potential  
  referral sources. 

• Ensure seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers. 

• Ensure maximum third-party reimbursement through direct oversight of insurance verification and authorization processes. 

• Negotiate service pricing with insurance Case Managers and other payers within established financial and credit parameters. 

• Assist the Executive Director/Administrator in the preparation of an annual budget for the intake department and monitor allocation of resources according to budgetary limitations. 

• Build and monitors community and customer perceptions of Emblem Home Health and Hospice as a high-quality provider of services. 

• Gather, collate, and report referral statistics including key customer referral trends. 

• Maintain comprehensive working knowledge of Home Health contractual relationships and ensures that patients are admitted according to contract provisions. 

JOB REQUIREMENTS 

• 2+ years of intake experience in the health care setting, home health experience preferred. 

• 2+ years of EMR system experience, Home Care Home Base experience preferred. 

• Demonstrates good communication, negotiation, and public relations skills. 

• Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities. 

WHY MUIR HOME HEALTH? 

Muir Home Health is part of the Cornerstone Group with about 75 home health and hospice agencies throughout the country. While we are part of a large family, we operate as a local team. We understand we are nothing without great employees! It is through our team’s dedication to deliver life changing service that we become the “provider of choice” in the community that we serve. Join a culture of high performers who are on a mission to create the best Home Health agency in the East Bay! 

What makes us unique? At Muir Home Health, we foster an environment where clinicians and staff members have an unprecedented level of freedom to create and implement the programs that will best serve their patients and communities. We operate with the Core Values of CAPLICO in mind: 

• Celebration 

• Accountability 

• Passion for Learning 

• Love One Another 

• Intelligent Risk Taking 

• Customer Second 

• Ownership 

We’d love to meet with you if you are passionate about giving exceptional patient care and creating the best Home Health agency in the East Bay! 

Muir Home Health is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.