Job Description
JOB SUMMARY: The Intake Coordinator/Enrollment Specialist identifies and directly coordinates, provides contacts, refers or otherwise arranges for individuals to receive services as needed, while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma-informed care lens as defined by the agency. Required Competencies/Skills: 1. Professionalism and Ethics: The demonstration of ethics and sound professional practices, as well as stimulating social accountability and community stewardship. The desire to act in a way that is consistent with one's values and what one says is important. 2. Interpersonal Understanding: Ability to understand other people as well as to accurately hear and understand the unspoken or partly expressed thoughts, feelings, and concerns of others. It measures increasing complexity and depth of understanding of others and includes cross-cultural sensitivity and is in a trauma-informed context. 3. Achievement Orientation: A concern for surpassing a standard of excellence. The standard may be one's own past performance; an objective measure; outperforming others; challenging goals, or something that has not been done previously. 4. Healthcare and Human Services Environments: Ability to explain issues and advancements in the healthcare and human services industries. Job Functions: 1. Ensures that clients have access, as needed, to all five pillars of the social determinants of health with a trauma-informed lens through Agency services and/or community partners. 2. Provide essential services to individuals and families in crisis. Crisis intervention case management services will be provided based upon a crisis evaluation to provide intervention and stabilization services to ensure client stability and safety. 3. Conduct an initial intake and eligibility screening with potential service recipients. 4. Manage client activities, as assigned, such as scheduling client appointments, documenting scheduled appointments, and/or registering clients for classes and activities. 5. Create and maintain service recipient records and database for monthly, quarterly, and annual statistical reports; inputting client demographics and other information into the database. 6. Dismiss files and provide aftercare to participants. 7. Maintain service recipient and family member confidentiality in accordance with agency standards. 8. Attend agency, program and staff/team meetings, peer consultations, and other meetings as assigned. QUALIFICATIONS: To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above. Education/Training/Experience: 1. High school diploma or equivalent. 2. At least one (1) year’s paid or volunteer experience in a social service program. 3. Demonstrated knowledge of basic community resources and of making referrals and providing followup. 4. Experience in understanding cultural differences and is sensitive to the implications of culture for service delivery. 5. Fluent in English and Spanish (read, write, and speak) desirable. 6. State of Texas vehicle operator’s license and proof of liability insurance. |
Numbers & Facts
| Location | San Antonio, Texas |
| Industry | Nonprofit Charitable Organizations |
| Company Size | 50 to 99 employees |
| Year Founded | 1891 |
| Website | https://family-service.org |
About Company
In collaboration with others, the mission of Family Service is to provide quality programs and services, which effectively assist and strengthen individuals and families in our community.
Family Service provides more than 5,000,000 meals each year through a USDA food program in 85 Nebraska counties. This program feeds almost 21,000 children in more than 1,312 licensed home child-care facilities.
Family Service delivers the Women, Infant and Children (WIC) program to 3,000 people in Lancaster County each month. Services include nutrition and breast feeding education as well as formula, milk and other staples.
Family Service cares for more than 1,700 children who take part in our child care and early childhood programs based in 20 Lincoln Public Schools.
Family Service counsels families and individuals with behavioral health sessions at 13 specific local schools.
Family Service partners with a variety of federal, state, local and non-profit agencies to make available a number of other innovative programs to assist Nebraska families.
Family Service Early Childhood and Youth Development programs granted over $694,000 in free and reduced rate scholarships to children during 2011-2012 school year.
Visit and like us on Facebook at https://www.facebook.com/FamilyServiceLincoln
Skills
- Aftercareunmatched
- Calendar Managementunmatched
- Community and Social Servicesunmatched
- Demographicsunmatched
- Documentationunmatched
- English Languageunmatched
- Human Healthunmatched
- Interpersonal Skillsunmatched
- Liability Insuranceunmatched
- Organizational Skillsunmatched
- Record Keepingunmatched
- Sales Managementunmatched
- Service Deliveryunmatched
- Spanish Languageunmatched
- Stewardshipunmatched
- Volunteer Experienceunmatched
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