Intake Coordinator

Intake Coordinator
Pay: $26.00 – $32.00 per hour
Job Type: Full Time

Join a compassionate, mission‑driven team dedicated to delivering exceptional home health and hospice care.

At Ardent Home Health and Hospice, our patients and their loved ones are at the heart of everything we do. Our interdisciplinary care team is committed to providing high‑quality, compassionate, and personalized care that enhances comfort, dignity, and quality of life.

Our culture is built on core values that shape how we serve our patients and support each other:
Celebration, Accountability, Passion for Learning, Loving One Another, Intelligent Risk, Customer Second, and Ownership.

We invest in the growth and success of our team—because when you thrive, our patients do too.

Why Join Ardent?

• Supportive, team‑oriented culture
• Opportunities for career advancement in Home Health & Hospice
• Strong compensation & benefits
• Meaningful work that makes an impact every day

Job Summary
The Intake Coordinator manages the full patient intake and referral process for a busy home health and hospice agency. This role includes insurance verification, authorization, data entry, and coordination of care, while serving as a key point of contact for patients, families, and referral sources.

Key Responsibilities

• Oversee daily intake and referral operations to ensure timely patient admissions
• Verify insurance eligibility, authorizations, and reimbursement accuracy
• Coordinate patient transitions to home health services
• Provide direct oversight of patient education and preparation for home health, plan of care initiation, and coordination of care with multiple service providers.
• Maintain strong relationships with referral sources, case managers, and healthcare partners
• Track and report referral trends and intake metrics
• Support pricing discussions and payer communication as needed

Qualifications

• Healthcare experience required, preferably in home health or hospice intake/referrals
• Strong knowledge of insurance verification, authorizations, and reimbursement processes
• Excellent communication, customer service, and relationship-building skills
• Ability to work independently with strong organization and multitasking skills
• Nursing background preferred, but not required