Banyan Treatment Centers is seeking an organized and customer-service–driven Intake Coordinator to support admissions operations within our Behavioral Health Support (BHS) team. This onsite, per-diem role plays a critical part in coordinating intake workflows, managing documentation, and serving as a professional and compassionate point of contact for clients, families, and referral partners.
The Intake Coordinator supports admissions flow, maintains accurate and compliant records, and helps ensure a smooth, welcoming transition into care while upholding Joint Commission standards and organizational expectations.
Position Details
- Reporting To: Executive Director
- Department: Intake / Behavioral Health Support
- Schedule: Full time, Friday - Tuesday
- Location: Lake Worth, FL
- Compensation: $19- 20 hourly
Key Responsibilities
Intake Coordination & Admissions Support
- Monitor Salesforce for new inquiries and pending admissions requiring onsite intake support.
- Support lead progression through timely follow-up, intake assistance, and accurate documentation. Convert leads to admissions in Salesforce as directed and in coordination with the Admissions team.
- Communicate effectively with referral sources, utilization reviewers, and case managers to support admissions workflows.
Administrative & Systems Management
- Create and maintain potential admission files in the Kipu electronic medical record (EMR).
- Upload, organize, and track required intake documentation, including verification of benefits (VOB), pre-admission screenings, demographic and insurance information, and referral source details.
- Assist in obtaining all required consents, identification, and financial documentation prior to admission.
- Maintain accurate, complete, and compliant records in accordance with Joint Commission and organizational standards.
- Maintain and update onsite intake tracking tools (e.g., whiteboards or electronic logs) with travel details, projected bed availability, client summaries, and contact information.
Customer Service & Client Experience
- Serve as an onsite point of contact for clients, families, visitors, and referral partners.
- Communicate intake steps and expectations clearly using trauma-informed, client-centered communication.
- Address questions, concerns, and objections with professionalism, empathy, and solution-focused responses.
- Maintain confidentiality and professionalism in all interactions.
Coordination, Collaboration & Support
- Assist with intake calls and screenings as needed.
- Coordinate client travel logistics in collaboration with Behavioral Health Technician (BHT) supervisors.
- Work closely with Behavioral Health Support, Admissions, Clinical, and Facility teams to ensure smooth, compliant transitions into care.
- Maintain required competencies related to intake processes, documentation standards, and client assessments.
Qualifications
- Associate’s degree and/or equivalent relevant experience.
- One (1) to two (2) years of experience in behavioral health, substance use treatment, healthcare coordination, or healthcare-based customer service preferred.
Current CPR certification (required). - Strong administrative, organizational, and time-management skills.
- Excellent verbal and written communication skills with the ability to build rapport quickly.
- Experience with customer service, intake coordination, or sales support functions.
- Working knowledge of confidentiality laws, accreditation requirements, and Joint Commission standards.
- Strong attention to detail with a focus on documentation accuracy and compliance.
- Ability to analyze information, follow procedures, and support quality improvement efforts.
- Experience with Kipu EMR and/or Salesforce systems, preferred.
- Prior experience supporting intake or admissions operations in a behavioral health setting, preferred.
Why Join Banyan Treatment Centers?
Banyan Treatment Centers is a nationally recognized leader in addiction and mental health care, accredited by The Joint Commission. As an Intake Coordinator you will:
- Join a mission-driven organization with nationwide reach and a strong commitment to ethical, compliant care.
- Serve as a key onsite support in the intake process, helping clients and families navigate their first steps into treatment with clarity, compassion, and professionalism.
- Play an essential role in supporting admissions flow through accurate documentation, timely follow-up, and adherence to accreditation standards.
- Collaborate closely with Behavioral Health Support, Admissions, Clinical, and Facility teams in a fast-paced, team-oriented environment.
- Make a direct impact on access to care by delivering exceptional customer service while supporting survey readiness and quality standards.
Apply Now
If you are detail-oriented, customer-service driven, and passionate about supporting access to quality behavioral health care, we encourage you to apply. Join Banyan Treatment Centers and be part of a mission-driven team making a meaningful impact every day.
EOE