Intake Coordinator

Work Where You Matter!

At St. Croix Hospice we guide patients and families through the end-of-life journey. Through compassionate care, we focus on our patient's quality of life, empowering them to make the most of their time with dignity, comfort and respect. If you are ready to be part of an extraordinary team of caregivers, then come work where you matter. This position is on-site Monday-Friday, from the hours of 10:30-7:00pm.

Position Overview

The Intake Coordinator is responsible for the patient intake process including maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes.

Essential Functions and Skills

Responsibilities

• Receives daily patient referral and intake calls and verifies client's funding source.
• Works with provider and funding source to obtain authorizations for service.
• Works between clients, insurers, and health care providers to collect accurate information for billing.
• Complies with all state, federal, and CHAP referral/intake regulatory requirements.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
• Builds and monitors community and customer perceptions of St. Croix Hospice as a high quality provider of services.
• Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.
• Maintains comprehensive working knowledge of St. Croix Hospice contractual relationships and ensures that patients are admitted according to contract provisions.
• Participates in quality assessment performance improvement teams and activities.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by St. Croix Hospice.
• Performs daily intake audit

Requirements/Qualifications

• 2+ years-experience in health care setting, billing, and familiar with medical terminology.
• Strong communication skills, verbal and written.
• Working knowledge of office equipment including fax, printer, photocopier, and voice mail.
• Strong computer skills with knowledge of Microsoft Word, and Excel.
• Ability to deal tactfully with customers and the community.
• Demonstrates good communications, negotiation, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

Preferred

• Insurance knowledge and previous admission experience preferred.
• Associate's degree in business, communications, healthcare or related field.
• EMR and HomeCare HomeBase experience preferred.

The hourly base range for this role is $21.00-$25.00 per hour. An employee's actual annual salary will be based on but not limited to: geographic location, relevant education, applicable certifications, depth of experience, and special skillsets. The total compensation package for this position may also include the opportunity to participate in employee benefits including our medical/dental/vision/pet insurance, disability and life insurance, paid time off, and 401(k) retirement plans, subject to applicable plan terms, and/or eligibility for other compensation.