Intake Coordinator

The Intake Coordinator manages the intake process for the Case Management Program, serving adults age 60 and older by assessing client needs and connecting individuals with appropriate services. This role oversees client intakes, supervises case aides, supports case managers, and collaborates with community partners to ensure timely and effective service delivery. The Intake Coordinator also supports program operations through documentation, reporting, staff guidance, and maintaining quality service for older adults.

This position is located in Staten Island, NY.

• Conduct client pre-screenings, intake assessments, and safety evaluations.
• Complete required follow-up monitoring calls and document client interactions.
• Provide information, referrals, and service recommendations to clients.
• Supervise case aides and provide ongoing guidance and review of case documentation.
• Assign and review intakes and maintain the Intake Support Schedule.
• Train new Case Managers on intake procedures.
• Collaborate with community service providers to address client needs.
• Prepare intake, caseload, and waitlist reports and participate in team meetings and training.

• Bachelor's degree (BA, BS, or BSW) required; MSW or MS preferred.
• Must have supervisory experience.
• Must have experience providing direct services.
• Experience providing services to older adults preferred.
• Proficiency in Microsoft Word and Excel.
• Strong assessment, organizational, leadership, and problem-solving skills.
• Ability to work independently, manage multiple priorities, and work under pressure.
• Fluency in a second language is preferred.