Intake Coordinator

Kids Are Our Everything.

Department

10054 Neurology/PM R/PT-OT Clinic

Pay Range

$22.20 - $44.65

This position is responsible to provide administrative leadership to clinical staff and conduct high volume psychosocial and psychiatric services to children in a comprehensive community and hospital based outpatient mental health clinic. Responsible to obtain pertinent information through intake on the telephone for new patient appointments, make the appropriate assignment in the multiple specialty clinics including Mood Disorders, Neuro psychological testing, Infant and Toddler, Eating Disorder, OCD/Tourette's, Anxiety and ADHD.

Minimum Work Experience

4 years Related experience (Required)

Required Skills/Knowledge

Excellent customer service skills.

Experience in healthcare setting preferred and computer knowledge necessary.

Excellent verbal, interpersonal, and telephone skills required.

Knowledge of medical terminology and CPT-4/ICD-9 coding preferred.

Detail oriented, organized individual with demonstrated ability to prioritize, problem-solve and follow through.

Working knowledge of mental health third party payers, eligibility requirements and ability to discuss medical and mental health benefits.

Ability to make appropriate new patient assignments to clinician based on specialty clinic and/or refer to other medical health services both at Children's Hospital and other community mental health resources.

Should have knowledge of computer database entry .

Knowledge of charge entry and/or front desk operations.

Functional Accountabilities

Insurance Authorization

• Verify insurance eligibility for anticipated services using any verification system (EVS, Envoy, MAMSI On-line, DIV A, ACEDS) and/or call insurance companies as appropriate.
• Coordinate patients, physicians and insurance companies to fulfill authorization requirements, facilitate document submission and communicate outcomes.
• Obtain authorization from insurance companies as appropriate; document authorization in Account Notes and appropriate fields.

Patient Services

• Obtain required clinical and financial information by conducting telephone intake; mail packet of information to families after initial phone intake; enter intake information into database.
• Greet patient, parent and staff in courteous and consumer-oriented manner; complete computer aided, on-line registration screen with parent/guardian via telephone or in person; schedule patient for appointment with physician, nurse or technical personnel using the on-line scheduling system.
• Discuss co-payment or payment-in-full requirements.

Patient Triage

• Appropriately triage treatment needs based on department guidelines.
• Refer requests to other medical, mental health services both at Children's National Medical Center and other community mental health resources when appropriate based on departmental guidelines.
• Assign cases to intake staff by clinical specialty after receipt of packets.
• Monitor wait list and assignment of cases to clinicians.

Peer and Staff Training

• Provide expertise to peers throughout the institution regarding protocols governing their specific department.
• Train COR staff on insurance, registration and scheduling requirements for the patients in their department.
• Provide input to manager about the registration errors for ongoing training purposes.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The "Know Your Rights" poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.