This is NOT a remote position, and has an onsite requirement in Warwick, Rhode Island
Job Summary:
The Intake Customer Service person ensures intake information meets established admission criteria and is processed accurately and efficiently to the appropriate team in order to service the patient in a timely manner.
Requirements:
High School diploma required. Associates degree/technical certification preferred.
Three (3) years prior experience in healthcare setting required. Experience working in a call center related to health care is preferred.
Managed care experience preferred and knowledge of medical terminology required.
Sales and/or marketing experience required.
Must have customer relations experience; comfortable working with a diverse clientele.
Demonstrated competency in office/administrative procedures. Demonstrated ability to use computers, set up filing/record-keeping systems, and manage multiple priorities. Need to be proficient with PCs- experience with various software packages, MS Office required.
Previous CSR experience required.
Care New England Health System (CNE) and its member institutions;Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values