JOB SUMMARY
The Intake Department Manager communicates and coordinates with patients, families, and physician offices. Process referrals and coordinate patient care. Assist to ensure smooth clinical operations. Maintain strong community relationships, and helps ensure adherence to regulations, policies, and procedures. They are responsible for the employment of qualified intake personnel, directly, and the delegation to and coordination of intake personnel evaluations; is responsible for establishing standards of operation to comply with federal and state regulations and guidelines.
DUTIES & RESPONSIBILITIES
Plans, organizes, and directs staff assignments and staff performance to achieve operational objectives
Conducts hiring, performance management and development, and disciplinary actions for intake staff.
Maintains ongoing, positive work relationships
Prepares monthly staff meetings and provides training to all intake staff concerning pertinent changes and enhancement to clinical management software (HCHB).
Is responsible for oversight and implementation of new hire orientation for intake staff.
Respond to incoming phone calls to handle referrals, scheduling, and coordination of details to support field staff, patients, families, and referral sources. May advise patients and family caregivers as needed and within the LPN scope of practice.
Build and maintain strong relationships with referral sources and other community contacts.
Assist field staff with information, scheduling, and workflow.
Responsible for Homecare Homebase workflow appropriate to the Intake and PCC roles.
Work with the office team to provide other types of office support as needs dictate.
May perform visits in the field. All patient care tasks in the field and over the phone are performed according to standards for quality, productivity, documentation, and communication.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
2-5 years of experience preferred.
Strong written and oral communication skills in person and over the phone.
Excellent customer service skills
Strong team skills
Organized
Flexible-responds well to changing priorities and conditions
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.