Intake Registration Specialist - Home Care

Frederick Health is seeking a full-time Intake Registration Specialist for Home Care to work Monday to Friday 8am to 4:30pm with on-call and holiday rotation.

Job Summary

This role provides administrative and clinical support to patients and the multidisciplinary team within and outside Home Health Services. The Intake Registration Specialist assists with care coordination and is focused on utilizing a team based approach to improve outcomes for all patients. Staff utilizes a relationship-based culture of professional interpersonal relationships to help assure that safe, efficient, and high quality care can be provided through the efficient allocation of fiscal and personnel resources. The Intake Registration Specialist is responsible for an array of responsibilities varying from accurately and professionally answering a multi-line telephone system, data entry, addressing patients' and clinician requests/concerns, and processes incoming insurance referrals, pre-authorizations, patient scheduling , and performs other related departmental duties which may not be listed in the position description.

This position supports the Frederick Health mission, vision, core values and customer service philosophy and adheres to the Frederick Health Compliance Program, including following all regulatory requirements and the Frederick Health Standards of Behavior.

Essential Functions:

• Collaborates with all healthcare team members and key stakeholders to coordinate patients appropriate for home health services.
• Collects all required clinical data for intake process. (Face to face, confirmation of willingness to sign off on OASIS/485, clarification of orders)
• Handles incoming referral requests to include walk-ins, faxes and telephone calls/messages.
• Follows the Intake process for transitioning from varying referral sources to home health for start of care (SOC) or resumption of care (ROC) including necessary paperwork, demographics, physician orders, patient health history, payer information criteria is met prior to admission.
• Ensures complete and accurate registration including patient demographics and current insurance information.
• Provides Patient Rights and Responsibilities to patient and/or POA. Deliver information via email after discussion with POA or certified mail as appropriate. Document communication in electronic health record.
• Ensures a seamless transition for patients from skilled nursing facilities to the provision of skilled nursing rehab and aid services in their homes.
• Creates patient chart in electronic health record.
• Checks each chart for completed documents using SOC/ discharge checklist.
• Conducts welcome visit/call and communicates to patients/family members to verify demographics, POA, PCP, etc.
• Communicates with all internal and external customers regarding intake, home care services, and billing.
• All other duties as assigned.

Required Knowledge, Skills and Abilities:

• Ability to prioritize tasks, organizes workload, multitask, display exceptional follow up skills, attention to detail, work with frequent distractions, and minimal direction to meet daily and weekly deadlines.
• Well-spoken, friendly, compassionate, professional, courteous, and patient and family centered service focused.
• Requires excellent communication skills (including verbal, written and human relation); exercise professional telephone etiquette; and have the ability to clearly communicate information and ideas, as well as the ability to work professionally with a diverse population.
• Must answer inquiries appropriately or refer callers to appropriate staff based on type of information requested.
• Ability to handle a physically and emotionally demanding environment.
• Adeptness to keep patient and associate information confidential; maintain HIPAA compliance.
• Strong decision-making, critical thinking and problem-solving aptitude.

Minimum Education, Training, and Experience Required:

• Medical Office or Healthcare Administrative experience preferred.
• Must possess some familiarity with medical terminology, medications, medical and surgical procedures.
• Exposure to/knowledge of Medicare, Medicaid, Commercial Insurance, accreditation,

CPT codes, ICD-10 coding, and Conditions of Participation (CoPs).

• Must understand and be familiar with State of Maryland medical insurance carriers, both commercial and state governed, and possess an understanding of medical insurance policies and procedural/clinical based guidelines.
• Must possess exceptional organizational skills to prioritize and manage multiple tasks; have analytical and strong problem-solving skills; with pleasant disposition and tolerance for a high level of activity. Must be able to work with limited supervision and perform effectively and efficiently with a high volume of task assignments and multiple interruptions.
• Working knowledge and ability to understand and obtain information about a patient's clinical status and determine if the patient is appropriate for home health services.

Patient Contact:

If applicable, must demonstrate and maintain current knowledge and skills in providing appropriate contact for patients in the following age groups:

___ Adult (18 years thru 65 years)

___ Geriatric (66+ years)

Physical Requirements:

Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes). While work is mostly done sitting, a certain amount of walking or standing is often necessary.

Ergonomic Risk Factors:

Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.

Awkward Posture: Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity. Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.

Working Conditions:

Bloodborne Pathogens Exposure Risk: Category C - NO exposure to blood or body fluids.

Reporting Relationship:

Reports to Manager

Disclaimer:

The content of this document reflects the general duties, responsibilities, minimum skills, abilities and competencies necessary to perform the essential functions of the job and should not be considered as an exhaustive detailed description of all the work requirements of the position.

Caring for you as you care for the CommUNITY

Frederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your familys needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.

Hourly range: $18.09 - $24.24