Communication Skills, Computer Skills, Customer Support/Service, Employee Assistance Plan, High School Diploma, Home Care, Insurance, Interpersonal Skills, Microsoft Excel, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Multilingual, Patient Assessment, Patient Education, Physical Demands, Presentation/Verbal Skills, Product Documentation, Salesforce.com, Spanish Language, Telesales, Writing Skills
As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.
We’re seeking a **Intake Representative Bilingual Spanish Speaking** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in the New York communities. We are hiring an On-Site Intake Representative. We offer weekly pay between $21.00-$23.00 an hour! Office hours Monday -Friday 8:30am-5:00pm. The office address is: 148 39th St. Suite 19-4-BB Brooklyn, NY 11232.
Our Benefits:
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan
- Paid time off and holidays
- Employee assistance programs and wellness initiatives
- Flexible options to support a balanced life
Responsibilities:
What You'll Do:
- Receive referrals from referral sources
- Verify patients’ insurance coverage to determine eligibility
- Educate patients on available services
- Assist patients with scheduling assessments required to determine eligibility for care, including NYIA (Maximus)
- Submit referrals to MLTC plans for potential enrollment
- Determine services approved by insurance providers
- Ensure the agency receives authorization for MLTC cases and provide case details to the agency’s HHA Coordination team
- This description reflects assignment of essential functions; management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
Qualifications:
What You'll Bring:
- Strong communication skills, oral and written.
- Excellent interpersonal skills.
- Intermediate level computer skills, including creating and modifying documents using Microsoft products (e.g. Word, Excel, PowerPoint), HHAexchange,and Salesforce.com.
- Ability to key quickly and accurately.
Education and Experience:
- High School diploma or GED required.
- At least two (2) years of previous experience in Customer Service or telephone sales.
Physical Requirements:
- Sedentary – ability to remain in a stationary position for extended periods of time.
- Ability to communicate effectively and clearly with others to exchange information.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Pay Range:
USD $21.00 - USD $23.00 /Hr.