Intake Specialist

Community and Family Resources is seeking an Intake Specialist to provide initial and ongoing guidance to clients regarding agency's fee-for-services, third party-payor resources, and arrangement for payments of fees in our Des Moines locations. 

Essential Duties and Responsibilities:

• Assist with paperwork for new client admissions.
• Complete preadmission phone and/or in-person contact with client to discuss payment plans.
• Verify Title 19, County, and/or Insurance eligibility, check sessions remaining and effective dates.
• Alert client with insurance benefits about possible recertification needs.
• Inform client about documentation to bring to first appointment.
• Initiate third-party payor arrangements,
• Complete financial information form for client/consumer file.
• Notify provider and billing staff about any unusual/special circumstances 
• Review appointment report to be sure each consumer is properly authorized.
• Alert providers about reauthorizations needed.
• Route appropriate form(s) to respective providers.
• Assign deadline for provider action.
• Process paperwork via mail, fax, internet or phone.
• File reauthorization documentation in consumer file.
• Verify/arrange for authorization of the added service.
• Create and amend computer records.

Schedule:

• Type: Full-time
• Hours: 40 hours/week

Education and Experience Qualifications:

• Associates degree in a related field or equivalent related experience is required.

Required Knowledge and Abilities:

• Knowledge of 42CFR and how it applies to Community & Family Resources.
• Knowledge of HIPAA rules and regulations.
• Knowledge of IDPH licensure standards.
• Familiar with grant and contract administration.
• Familiar with local resources.
• Proficient in computer operation, including Word and Excel.
• Ability to communicate effectively, regularly, and fluently in English; bilingual (English/Spanish) abilities are preferred but not required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals,
• Ability to write routine reports and correspondence, and
• Ability to speak effectively before groups of clients or agency employees.
• Ability to establish good working relationships with clients and staff.
• Ability to analyze problems presented, to bring agency/community resources to bear within policies and regulations, and to develop and implement effective courses of action.
• Ability to prepare clear and concise case records and to keep other relevant records.
• Ability to prepare regular and special written and oral reports.
• Ability to manage multiple tasks at the same time.
• Develop, implement, and evaluate Quality Assurance practices within the department.

Physical Demands:

• The staff member is regularly required to sit and talk or hear.
• The staff member is occasionally required to stand and walk.
• The staff member may occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision.
• The staff member must have the ability to move within and between agency buildings, standing, sitting, lifting and manipulating objects typically found in this work environment.
• The staff member may be required to work at any agency building as needed/directed and be responsible for her/his own transportation.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• IPERS retirement benefit
• Optional 401K
• Employee Assistance Program
• Generous PTO (20 days accrued in your first year)
• 9 paid holidays
• Paid trainings and CEU opportunities
• Public Student Loan Forgiveness employer
• Tuition reimbursement
• Various discounts including tuition fees at partner schools, travel, cell phone plans, and more!

Application Process: Candidates interested in applying should submit an application and resume. Candidates will be required to complete a background check, (Observed) drug screen, and TB test prior to starting employment. 

Equal Opportunity Employer: Community and Family Resources is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.