The Intake Specialist will work directly within the Firm’s intake center. The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury, Employment Law, Workers’ Compensation or other specific types of legal matters when they hear it. The Intake Specialist must have the skill to turn a lead into a client. In addition to working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as-needed basis requiring direction and guidance by the Intake Manager and/or Management.
Key Responsibilities
Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm, and compassion;
Performing unbiased screening on all inbound phone calls for the potential client;
Assessing and determining the viability of inbound phone calls during client intake screening process;
Assist in locating missing/unreachable client as assigned by Intake Manager;
Performs other related duties as assigned.
*The company reserves the right to add or change duties at any time.
Required Skills/Abilities
Ability to communicate effectively with a range of individuals;
Excellent interpersonal social skills at all times;
Ability to exhibit compassion, empathy, and professionalism when communicating with potential and current clients;
Ability to work alone or as part of a team;
Ability to pay very close attention to detail;
Ability to manage their time and multi-task effectively;
Ability to maintain composure and professionalism under pressure; and
Familiarity with Microsoft Office Suite (i.e., Outlook, Word, Excel) and other applications and/or systems (i.e., Adobe, Internet)
Qualifications
Bachelor's degree (Preferred)
Knowledge of Personal Injury, Employment Law and/or Workers’ Compensation strongly preferred
Salesforce/Litify software experience is a major plus
The right candidate will have excellent written and verbal communication skills
Benefits
Health insurance
Vision insurance
Dental insurance
Paid time off
401(k)
Opportunity for Performance Based Discretionary Bonus & Merit Increases
Numbers & Facts
Location
Glendale, California
Salary
$20–$25 Per Hour
Skills
Adobe Product Familyunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Employment Lawunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Legalunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Personal Injuryunmatched
Presentation/Verbal Skillsunmatched
Salesforce.comunmatched
Team Playerunmatched
Telephone Skillsunmatched
Writing Skillsunmatched
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